Thresholds

Crisis Support Specialist - Living Room - Substitute

Thresholds

Chicago, IL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you passionate about helping individuals in crisis and making a positive impact in their lives? Do you possess strong communication and problem-solving skills? If so, we have an exciting opportunity for you to join our team as a Crisis Support Specialist at Thresholds' Living Room program. In this role, you will provide crisis intervention and support services to individuals experiencing a mental health crisis, helping them to stabilize and connect with resources. As a substitute, you will have the flexibility to work on an as-needed basis, providing coverage for regular staff members. If you are looking for a meaningful and rewarding career, and meet the qualifications listed below, we encourage you to apply for this position.

  1. Provide crisis intervention and support services to individuals experiencing a mental health crisis.
  2. Assess and prioritize the needs of individuals in crisis and develop appropriate interventions and support plans.
  3. Utilize effective communication skills to de-escalate crisis situations and promote a sense of safety and calm for clients.
  4. Collaborate with a multidisciplinary team to ensure the most comprehensive and effective care for clients.
  5. Maintain accurate and timely documentation of client interactions and progress towards goals.
  6. Connect clients with appropriate resources and referrals to meet their ongoing mental health needs.
  7. Implement crisis prevention and intervention techniques to ensure the safety of clients and staff.
  8. Provide emotional support and guidance to individuals in crisis, helping them to cope and develop coping skills for future situations.
  9. Continuously assess and monitor the progress and needs of clients, adjusting interventions and plans as necessary.
  10. Adhere to ethical and professional standards in all interactions with clients and staff.
  11. Maintain confidentiality of all client information and adhere to HIPAA regulations.
  12. Attend trainings and meetings to enhance knowledge and skills in crisis intervention and mental health support.
  13. Flexibly work on an as-needed basis to provide coverage for regular staff members.
  14. Demonstrate a commitment to the mission and values of the organization.
  15. Adhere to all policies and procedures of the organization.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications
  • Experience In Crisis Intervention And Support: The Ideal Candidate Should Have Previous Experience In Providing Crisis Support To Individuals In A Mental Health Setting. This Could Include Experience Working In A Crisis Hotline, Crisis Stabilization Unit, Or Other Mental Health Crisis Intervention Programs.

  • Knowledge Of Mental Health Disorders And Treatment: A Crisis Support Specialist At Thresholds Should Have A Strong Understanding Of Mental Health Disorders, Their Symptoms, And Treatment Options. This Knowledge Will Be Crucial In Providing Effective Support To Individuals In Crisis.

  • Ability To De-Escalate And Manage Crisis Situations: The Job Of A Crisis Support Specialist Requires The Ability To Remain Calm And Composed In High-Stress Situations. Candidates Should Have Experience In De-Escalating Crisis Situations And Managing Challenging Behaviors.

  • Strong Communication And Interpersonal Skills: As A Member Of The Living Room Team, The Crisis Support Specialist Will Need To Communicate Effectively With Clients, Their Families, And Other Mental Health Professionals. Strong Communication And Interpersonal Skills Are Essential For Building Rapport And Providing Support To Individuals In Crisis.

  • Flexibility And Adaptability: The Role Of A Crisis Support Specialist At Thresholds Can Be Unpredictable, And The Ideal Candidate Should Be Able To Adapt To Changing Situations And Work In A Fast-Paced Environment. Additionally, The Ability To Work Flexible Hours, Including Evenings And Weekends, Is Required For This Position.

Required Skills
  • Conflict Resolution

  • Active listening

  • Teamwork

  • Empathy

  • de-escalation techniques

  • Crisis intervention

  • Cultural Sensitivity

  • Trauma-Informed Care

  • Resource Referral

  • Mental Health Awareness

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Crisis Support Specialist - Living Room - Substitute in Chicago, IL, USA is $35,000 to $45,000 per year. This may vary depending on the specific company, location, and years of experience.

Additional Information
Thresholds is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 21st, 2025
Apply BeforeJune 21st, 2025
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About Thresholds

Established in 1959, Thresholds provides healthcare, housing, and hope for thousands of persons with mental illnesses in Illinois each year. Through care, employment, advocacy, and housing, Thresholds assists and inspires people with mental illnesses to reclaim their lives. Thresholds is one of the oldest and largest providers of recovery services for persons with mental illnesses in Illinois. We reject the notion that anyone is a lost cause, utilizing evidence-based practices and a wide range of supports to treat the whole person, rather than just the disease.

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