Thresholds

Crisis Support Specialist - Living Room

Thresholds

Chicago, IL, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Thresholds, we are committed to providing compassionate and comprehensive mental health services to our community. We are currently seeking a Crisis Support Specialist for our Living Room program. As a Crisis Support Specialist, you will have the opportunity to make a meaningful impact in the lives of individuals experiencing a mental health crisis. We are looking for a highly empathetic and skilled individual who is dedicated to helping others and promoting wellness. If you are passionate about mental health and possess the required qualifications, we would love to have you join our team.

  1. Provide crisis intervention services to clients in a compassionate and non-judgmental manner.
  2. Conduct comprehensive assessments to determine the immediate needs of clients and develop an appropriate plan of action.
  3. Collaborate with other mental health professionals and community resources to ensure clients receive the necessary support and services.
  4. Utilize evidence-based practices and techniques to de-escalate crisis situations and promote wellness.
  5. Maintain accurate and thorough documentation of client interactions and progress.
  6. Provide individual and group support and counseling to clients in crisis.
  7. Participate in ongoing training and professional development to enhance skills and knowledge.
  8. Advocate for clients' needs and rights within the mental health system.
  9. Maintain a safe and therapeutic environment for clients in the Living Room program.
  10. Collaborate with team members to develop and implement crisis prevention and intervention strategies.
  11. Communicate effectively with clients, families, and other stakeholders to provide education and support.
  12. Adhere to all agency policies and procedures, as well as ethical and legal standards.
  13. Attend and actively participate in team meetings and case conferences.
  14. Assist with crisis hotline coverage and other program duties as needed.
  15. Continuously evaluate and monitor client progress and make appropriate referrals for additional services as needed.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications
  • Bachelor's Degree In Psychology, Social Work, Or A Related Field.

  • Knowledge Of Crisis Intervention Techniques And Ability To De-Escalate Tense Situations.

  • Previous Experience Working With Individuals Experiencing Mental Health Crises Or Trauma.

  • Strong Communication And Interpersonal Skills To Build Rapport With Clients And Collaborate With A Multidisciplinary Team.

  • Ability To Work Flexible Hours, Including Evenings And Weekends, To Provide 24/7 Crisis Support.

Required Skills
  • Crisis Management

  • Active listening

  • Empathy

  • Crisis Assessment

  • de-escalation techniques

  • Crisis intervention

  • Self-Care

  • Cultural

  • Emotional Support

  • Trauma-Informed Care

  • Resource Coordination

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Crisis Support Specialist - Living Room in Chicago, IL, USA is $32,000 - $45,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific organization.

Additional Information
Thresholds is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 21st, 2025
Apply BeforeMay 10th, 2026
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About Thresholds

Established in 1959, Thresholds provides healthcare, housing, and hope for thousands of persons with mental illnesses in Illinois each year. Through care, employment, advocacy, and housing, Thresholds assists and inspires people with mental illnesses to reclaim their lives. Thresholds is one of the oldest and largest providers of recovery services for persons with mental illnesses in Illinois. We reject the notion that anyone is a lost cause, utilizing evidence-based practices and a wide range of supports to treat the whole person, rather than just the disease.

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