Technical Support Specialist

Welcome to Thermo Fisher Scientific, a leading global biotechnology company dedicated to helping our customers make the world healthier, cleaner, and safer. We are currently seeking a highly skilled Technical Support Specialist to join our dynamic and innovative team.As a Technical Support Specialist, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction with our products and services. Your expertise and knowledge will be essential in troubleshooting and resolving technical issues, as well as providing training and guidance to our customers.To excel in this role, you must possess a strong technical background and excellent customer service skills. Attention to detail, problem-solving abilities, and a passion for helping others are also key qualities we are looking for in our ideal candidate.If you are looking for an exciting opportunity in a fast-paced and collaborative environment, we encourage you to apply for our Technical Support Specialist position at Thermo Fisher Scientific. Join us in our mission to make a difference in the world through science and innovation.

1. Provide exceptional technical support to customers regarding Thermo Fisher Scientific products and services.
2. Troubleshoot and resolve technical issues reported by customers in a timely and efficient manner.
3. Conduct product trainings and demonstrations for customers to ensure they are utilizing our products to their fullest potential.
4. Communicate effectively with customers to understand their needs and provide appropriate solutions.
5. Collaborate with cross-functional teams to address complex technical problems and provide innovative solutions.
6. Maintain detailed records of customer interactions and technical issues, utilizing company tools and systems.
7. Stay updated on product developments and enhancements to provide accurate and up-to-date support to customers.
8. Utilize strong problem-solving skills to identify root causes of technical issues and implement effective solutions.
9. Consistently strive to exceed customer expectations and ensure customer satisfaction with our products and services.
10. Continuously improve technical knowledge and skills to stay updated with the latest technologies and industry trends.
11. Proactively identify and escalate any potential product or service issues to the appropriate teams for resolution.
12. Contribute to the development and improvement of technical support processes and procedures.
13. Provide feedback and suggestions for product improvements based on customer interactions and experiences.
14. Adhere to company policies and procedures, ensuring compliance with all relevant regulations and standards.
15. Represent Thermo Fisher Scientific in a professional and positive manner at all times, promoting our values and mission to customers.

According to JobzMall, the average salary range for a Technical Support Specialist in Brno, Czechia is between 25,000 CZK to 40,000 CZK per month (approximately $1,150 to $1,840 USD). This range can vary depending on factors such as experience, qualifications, and the specific industry or company the specialist is working for.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.