Team Leader, Customer Site
Welcome to Thermo Fisher Scientific, a global leader in serving science. We are currently seeking a highly motivated and experienced individual to join our team as a Team Leader, Customer Site. If you are passionate about providing excellent customer service and have a strong background in leadership, then this may be the perfect opportunity for you. In this role, you will have the opportunity to lead a team of dedicated professionals and ensure that our customers receive exceptional support on site. As a Team Leader, you will play a crucial role in maintaining our company's reputation for delivering high-quality products and services. If you possess strong communication and problem-solving skills, as well as a proven track record of successfully managing a team, we encourage you to apply.
- Oversee and manage a team of customer site professionals, including training, scheduling, and performance evaluations.
- Ensure that all team members are providing high-quality customer service and meeting performance targets.
- Develop and implement strategies to improve customer satisfaction and retention.
- Act as a point of contact for escalated customer issues and provide timely resolution.
- Collaborate with other departments to identify and address customer needs and concerns.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and maintain strong relationships with customers, promoting trust and loyalty.
- Keep abreast of industry trends and developments to continuously improve customer service processes.
- Uphold company policies and procedures, and ensure team members are in compliance.
- Mentor and coach team members to foster a positive and productive work environment.
- Manage and allocate resources effectively to ensure efficient operations.
- Monitor team performance and provide regular reports to upper management.
- Continuously evaluate and improve processes to enhance customer experience and increase efficiency.
- Collaborate with sales and marketing teams to identify opportunities for growth and expansion.
- Represent the company in a professional and positive manner at all times.
Proven Leadership Skills: A Successful Team Leader At Thermo Fisher Scientific Must Have Experience Leading And Managing A Team In A Customer Site Environment. This Includes The Ability To Motivate And Develop Team Members, As Well As Delegate Tasks Effectively.
Excellent Customer Service Skills: As The Main Point Of Contact For Customers On-Site, A Team Leader Must Have Exceptional Customer Service Skills. This Includes The Ability To Handle Difficult Situations And Provide Solutions To Customer Concerns.
Technical Knowledge: Thermo Fisher Scientific Provides A Wide Range Of Scientific Products And Services, So A Team Leader Must Have A Strong Understanding Of The Company's Products And Services. This Includes Knowledge Of The Latest Technology And Industry Trends.
Strong Communication Skills: Effective Communication Is Crucial For A Team Leader, Both In Providing Direction To Team Members And In Interacting With Customers. The Ability To Communicate Clearly And Professionally Is Essential For Success In This Role.
Organizational Skills: A Team Leader Must Be Able To Manage Multiple Tasks And Priorities In A Fast-Paced Environment. This Includes The Ability To Plan And Coordinate Schedules For Team Members, As Well As Effectively Manage Time And Resources To Meet Customer Needs.
Project Management
Training
Communication
Sales
Time Management
Leadership
Conflict Resolution
customer service
Team Building
Organization
Analytical
Problem-Solving
Technical Knowledge
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Team Leader, Customer Site in West Greenwich, RI, USA is $50,000 - $70,000 per year. This can vary depending on factors such as the specific company, industry, and level of experience. Some companies may offer additional benefits or bonuses as part of the overall compensation package.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started