Team Leader, Customer Site
Are you an experienced leader with a passion for customer satisfaction? Thermo Fisher Scientific is seeking a Team Leader for our Customer Site team to ensure the highest level of service and support for our valued customers. In this role, you will use your strong communication and problem-solving skills to oversee a team of customer service representatives and drive continuous improvement in customer experience. If you are a self-motivated individual with a strong customer focus and proven leadership abilities, we encourage you to apply and join our dynamic and growing team.
- Lead and manage a team of customer service representatives to ensure high levels of customer satisfaction and retention.
- Develop and implement strategies to improve overall customer experience and drive continuous improvement in customer service processes.
- Foster a positive and collaborative team dynamic, providing guidance and support to team members to achieve individual and team goals.
- Utilize strong communication skills to effectively communicate with customers, team members, and other stakeholders to resolve issues and address customer needs.
- Monitor and analyze customer feedback to identify areas for improvement and implement solutions to enhance customer satisfaction.
- Train and onboard new team members, providing them with the necessary tools and resources to deliver exceptional customer service.
- Ensure compliance with company policies and procedures, as well as industry regulations, to maintain a high standard of service delivery.
- Develop and maintain relationships with key customers, acting as a point of contact for any escalated issues or concerns.
- Collaborate with cross-functional teams, such as sales and operations, to identify and implement strategies for enhancing the overall customer experience.
- Stay updated on industry trends and best practices in customer service to continuously improve the team's performance and stay ahead of competitors.
Strong Leadership Skills: A Team Leader Must Possess Exceptional Leadership Skills To Effectively Guide And Motivate A Team Of Employees Towards Achieving Common Goals. This Includes The Ability To Delegate Tasks, Provide Clear Instructions, And Resolve Conflicts Within The Team.
Customer Service Experience: As A Team Leader At Thermo Fisher Scientific, The Individual Will Be Responsible For Managing A Team In A Customer-Facing Environment. Therefore, Having Previous Experience In Customer Service Or Support Roles Is Essential To Understand The Needs And Expectations Of Customers And Provide Exceptional Service.
Technical Expertise: Thermo Fisher Scientific Deals With Complex Scientific And Laboratory Equipment, And A Team Leader Must Have A Strong Technical Background To Oversee The Installation, Maintenance, And Troubleshooting Of These Products. This Includes Knowledge Of Relevant Software And Equipment, As Well As The Ability To Train And Mentor Team Members.
Excellent Communication Skills: The Team Leader Will Act As A Liaison Between The Customer, The Team, And The Company. Effective Communication Is Critical To Ensure That All Parties Are On The Same Page And Expectations Are Met. This Includes Written, Verbal, And Interpersonal Communication Skills.
Time Management And Organization: As A Team Leader, One Must Be Able To Juggle Multiple Tasks And Responsibilities While Ensuring That All Deadlines And Commitments Are Met. Strong Time Management And Organizational Skills Are Essential To Prioritize Tasks, Delegate Effectively, And Maintain A High Level Of Productivity Within The Team.
Communication
Time Management
Organizational Skills
Leadership
Conflict Resolution
customer service
Team Building
Problem-Solving
Collaborative
Adaptability
Decision-Making
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Team Leader, Customer Site in Thousand Oaks, CA, USA is between $50,000 and $70,000 per year. This may vary depending on the specific company, experience level, and other factors.
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Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.
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