Team Leader, Customer Site
Are you a strong leader with a passion for customer satisfaction? Do you have a background in customer service and a drive for excellence? Thermo Fisher Scientific is seeking a motivated and experienced individual to join our team as a Team Leader for our Customer Site division. In this role, you will be responsible for overseeing and coordinating the daily operations of our customer site, ensuring efficient and effective service delivery. If you possess excellent communication skills, a customer-focused mindset, and a proven ability to lead a team, we want to hear from you!
- Manage and lead a team of customer service representatives, providing guidance, support, and coaching as needed.
- Ensure the team is properly trained and equipped to provide high-quality service to customers.
- Monitor and analyze team performance metrics to identify areas for improvement and implement strategies to increase efficiency and effectiveness.
- Collaborate with other departments to develop and implement processes and procedures to enhance the customer experience.
- Foster a customer-focused culture within the team, promoting a positive and professional attitude towards customer satisfaction.
- Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
- Conduct regular team meetings and performance reviews to provide feedback and identify areas for development.
- Maintain a thorough understanding of the company's products and services to effectively address customer inquiries and concerns.
- Develop and maintain relationships with key customers and stakeholders to ensure their satisfaction and loyalty.
- Stay up-to-date on industry trends and best practices to continuously improve the team's performance and service delivery.
Strong Leadership Skills: A Successful Team Leader At Thermo Fisher Scientific Must Have Excellent Leadership Skills, Including The Ability To Motivate And Guide Team Members Towards Achieving Common Goals.
Customer Service Experience: As A Team Leader For A Customer Site, It Is Essential To Have A Strong Background In Customer Service. This Includes Experience In Handling Customer Inquiries, Resolving Conflicts, And Maintaining Positive Relationships With Clients.
Technical Knowledge: Thermo Fisher Scientific Is A Leading Provider Of Scientific Equipment And Services, So A Team Leader Must Have A Solid Understanding Of The Technical Aspects Of The Products And Services Offered. This Will Enable Them To Provide Effective Guidance And Support To Their Team And Clients.
Communication Skills: Effective Communication Is Crucial For A Team Leader To Effectively Convey Information And Expectations To Their Team And Customers. This Includes Both Written And Verbal Communication Skills.
Problem-Solving Skills: In The Fast-Paced Environment Of A Customer Site, A Team Leader Must Be Able To Think Quickly And Find Solutions To Any Issues That May Arise. This Requires Strong Problem-Solving Abilities And The Ability To Make Sound Decisions Under Pressure.
Communication
Time Management
Team Management
Attention to detail
Leadership
Conflict Resolution
customer service
Organization
Problem-Solving
Adaptability
Decision-Making
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Organization
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Team Leader, Customer Site in Cambridge, MA, USA is between $55,000 and $75,000 per year. This range can vary depending on factors such as the size and industry of the company, the level of experience and education of the team leader, and the specific responsibilities and duties of the position. Some companies may offer additional benefits such as bonuses, commissions, and profit-sharing.
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Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.
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