Team Lead Site Services – Study Setup

Welcome to Thermo Fisher Scientific, a global leader in scientific research and development. We are currently seeking a highly motivated individual to join our team as the Team Lead for Site Services in our Study Setup department. In this role, you will have the opportunity to lead a team in providing critical support for our customers' research studies. We are looking for a driven and organized individual with a strong background in site services and a passion for delivering exceptional customer service. If you are looking for a challenging and rewarding career in the scientific industry, this could be the perfect opportunity for you.

1. Lead a team of site services professionals and oversee their daily tasks and responsibilities.
2. Collaborate with other department leaders to develop and implement efficient workflows and processes.
3. Ensure that all site services tasks are completed accurately and in a timely manner.
4. Train and mentor team members to ensure they have the necessary skills and knowledge to excel in their roles.
5. Manage and prioritize workload to meet customer deadlines and expectations.
6. Act as the main point of contact for customers regarding site services requests and inquiries.
7. Address and resolve any customer complaints or issues in a timely and professional manner.
8. Maintain a high level of customer satisfaction by consistently delivering exceptional service.
9. Continuously monitor and analyze team performance metrics to identify areas for improvement.
10. Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions.
11. Stay up-to-date on industry trends and best practices related to site services and implement them within the team.
12. Ensure compliance with all relevant regulations and company policies.
13. Participate in departmental meetings and provide updates on team performance and projects.
14. Collaborate with cross-functional teams to support the success of customer research studies.
15. Assist with budget planning and management for the site services team.
16. Conduct regular performance evaluations and provide feedback and coaching to team members.
17. Identify and implement process improvements to enhance efficiency and productivity.
18. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Team Lead Site Services – Study Setup in Highland Heights, KY 41076, USA is $60,000-$80,000 per year. However, this can vary depending on factors such as the specific company, years of experience, and education level. It is recommended to research the salary range for a specific company or job listing to get a more accurate estimate.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.