Supervisor, Service Operations

Are you looking for a dynamic and challenging leadership role in a fast-paced and innovative company? Thermo Fisher Scientific is seeking a highly motivated and experienced individual to join our team as a Supervisor, Service Operations. In this role, you will be responsible for overseeing and coordinating the daily operations of our service team, ensuring the highest level of customer satisfaction and efficiency. We are looking for a dedicated and results-driven individual with strong leadership skills and a passion for delivering exceptional service. If you are ready to take on a new challenge and make a significant impact in a global organization, we encourage you to apply for this exciting opportunity.

1. Oversee and coordinate the daily operations of the service team to ensure smooth functioning and efficient delivery of services.
2. Monitor and maintain the highest level of customer satisfaction by implementing and enforcing service standards and protocols.
3. Lead and motivate a team of service technicians, providing guidance, training, and support to ensure their success.
4. Develop and implement strategies to improve service efficiency and effectiveness, and identify areas for process improvement.
5. Collaborate with other departments to ensure seamless integration and coordination of services.
6. Monitor and analyze service data to identify trends and make recommendations for improvement.
7. Maintain accurate records and documentation of service activities, including customer interactions and service reports.
8. Manage and allocate resources effectively to meet service demands and achieve performance targets.
9. Ensure compliance with company policies, procedures, and safety standards.
10. Act as a point of contact for escalated customer issues and provide prompt and satisfactory resolutions.
11. Stay updated on industry trends and best practices to continually improve service delivery.
12. Foster a positive and collaborative work environment, promoting teamwork and professional development among team members.
13. Represent the company in a professional and knowledgeable manner, building and maintaining strong relationships with customers.
14. Contribute to the development and implementation of departmental goals and objectives.
15. Prepare and present reports on service operations to senior management.

According to JobzMall, the average salary range for a Supervisor, Service Operations in Grand Island, NY, USA is $52,000 to $70,000 per year. This may vary depending on the specific industry and company, as well as the level of experience and qualifications of the individual.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.