Site Specialist - Lab Concierge

Welcome to Thermo Fisher Scientific, a global leader in serving science. We are seeking a highly motivated and customer-focused individual to join our team as a Site Specialist - Lab Concierge. In this role, you will be responsible for providing exceptional service and support to our customers in a laboratory setting. If you have a passion for science, strong communication skills, and a desire to make a positive impact on the research community, we encourage you to apply. Join us in our mission to enable our customers to make the world healthier, cleaner, and safer.

1. Greet and welcome customers to Thermo Fisher Scientific, creating a positive and professional first impression.
2. Provide exceptional customer service and support to customers in a laboratory setting.
3. Assist customers with their inquiries, requests, and concerns, ensuring their needs are met in a timely and efficient manner.
4. Maintain a thorough understanding of Thermo Fisher Scientific's products and services, and be able to effectively communicate this information to customers.
5. Build and maintain strong relationships with customers, promoting customer loyalty and satisfaction.
6. Collaborate with colleagues and various departments to ensure the highest level of service is provided to customers.
7. Continuously seek opportunities to improve processes and procedures in order to enhance the customer experience.
8. Conduct regular follow-up with customers to ensure their needs are being met and address any issues that may arise.
9. Keep accurate records of customer interactions and transactions, utilizing company software and systems.
10. Stay up-to-date on industry trends and advancements in scientific technology in order to provide knowledgeable and relevant support to customers.
11. Act as a brand ambassador for Thermo Fisher Scientific, representing the company with a high level of professionalism at all times.
12. Adhere to all company policies, procedures, and safety protocols to ensure a safe and productive work environment.
13. Contribute to a positive and collaborative team environment, and support colleagues as needed.
14. Continuously strive to meet and exceed performance targets and goals set by the company.
15. Embody Thermo Fisher Scientific's mission to enable customers to make the world healthier, cleaner, and safer through your work and interactions with customers.

According to JobzMall, the average salary range for a Site Specialist - Lab Concierge in Thousand Oaks, CA, USA is $45,000 - $60,000 per year. This may vary depending on the specific company, level of experience, and qualifications of the individual. Additional benefits and bonuses may also be included in the compensation package.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.