Manager, Application Scientists

Partner with Sales and Service District Managers to create a cross functional team to exceed our customers’ requirements and drive improvement. Oversee the management of regional key accounts, local accounts and escalations as part of the Service and Support leadership team. Monitor and resolve customer difficulties including customer complaints. Actively seek and develop process improvements which increase our ability to provide service and support and improve customer satisfaction. Assist the FAS team to plan and organize activities to ensure efficient and effective customer support is provided, prioritize resources based on skill, need and customer sentiment. Report on actual performance relative to AOT, provide variance analyses and revised forecast projections and drive training revenue growth. Responsible for meeting budget on Op Ex and Absorption targets. Understanding of complex financial systems and processes. Knows how to manage a business as a standalone P&L, balancing expense, revenue and growth.

According to JobzMall, the average salary range for a Manager, Application Scientists in 101 Constitution Blvd, Franklin, MA 02038, USA is $98,902 to $126,830. The salary range can vary depending on a variety of factors, such as the employer, the industry, the location, the level of experience of the applicant, and the qualifications of the applicant.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.