IRT Client Oversight Manager

At Thermo Fisher Scientific, we are dedicated to our mission of enabling our customers to make the world healthier, cleaner, and safer. We are seeking a highly motivated and experienced individual to join our team as an IRT Client Oversight Manager. As a member of our team, you will play a critical role in ensuring our clients receive the highest level of service and support for their interactive response technology needs. This position requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer service. If you thrive in a fast-paced and dynamic environment and have a background in project management and clinical trials, we want to hear from you. Join us in our mission to make a difference in the world of healthcare.

1. Develop and maintain strong relationships with clients to understand their needs and ensure the highest level of customer satisfaction.
2. Serve as the main point of contact for clients regarding all aspects of their interactive response technology needs.
3. Oversee the implementation and management of interactive response technology systems for clinical trials.
4. Work closely with cross-functional teams to ensure timely and successful delivery of services and support to clients.
5. Develop and maintain standard operating procedures and best practices for managing and troubleshooting interactive response technology systems.
6. Monitor and analyze system performance and provide recommendations for improvement.
7. Lead and participate in client meetings to discuss project progress, address any issues or concerns, and provide updates on new products and services.
8. Collaborate with sales and business development teams to identify and pursue new business opportunities.
9. Train and mentor team members to ensure they have the necessary skills and knowledge to effectively support clients.
10. Stay updated on industry trends and advancements in interactive response technology, and make recommendations for incorporating new technologies and processes into the company's offerings.
11. Ensure compliance with all relevant regulations and guidelines related to interactive response technology and clinical trials.
12. Develop and maintain metrics to measure and report on team performance and client satisfaction.
13. Proactively identify and address potential issues to prevent any disruptions to client services.
14. Act as a liaison between clients and internal teams to ensure timely and accurate communication and resolution of any issues.
15. Continuously strive to improve processes and procedures to enhance the client experience.

According to JobzMall, the average salary range for a IRT Client Oversight Manager is $90,000-$120,000 per year, with the potential to earn up to $150,000 with experience and bonuses.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.