Field Service Engineer III

Are you a skilled and experienced Field Service Engineer looking for an exciting new opportunity? Look no further than Thermo Fisher Scientific! We are seeking a highly motivated individual to join our team as a Field Service Engineer III. In this role, you will use your expertise to provide exceptional technical support to our customers, ensuring the highest level of satisfaction. If you have a passion for problem-solving, excellent communication skills, and a strong background in engineering, we want to hear from you! Join us at Thermo Fisher Scientific and be a part of our mission to make the world a healthier, cleaner, and safer place.

1. Provide technical support: The Field Service Engineer III will be responsible for providing technical support to customers, utilizing their expertise to troubleshoot and solve complex issues.
2. Ensure customer satisfaction: The main responsibility of this role is to ensure that customers are satisfied with the products and services provided. This includes addressing any concerns or issues in a timely and effective manner.
3. Utilize engineering background: The Field Service Engineer III will use their strong engineering background to understand complex systems and provide effective solutions to customers.
4. Problem-solving: The ideal candidate will have a passion for problem-solving and will be able to think critically to identify and resolve issues for customers.
5. Communicate effectively: The Field Service Engineer III will be responsible for communicating with customers, colleagues, and other departments to provide technical support and updates on customer issues.
6. Travel to customer sites: This role will require travel to customer sites to provide on-site technical support and to install, maintain, and repair equipment. The Field Service Engineer III will be responsible for ensuring all work is completed accurately and efficiently.
7. Maintain records: It is important for the Field Service Engineer III to maintain accurate records of customer interactions, issues, and solutions provided. This information will be used to improve processes and troubleshoot recurring issues.
8. Stay updated on product knowledge: The Field Service Engineer III will be responsible for staying updated on product knowledge and advancements in technology to provide the most effective support to customers.
9. Collaborate with team members: Collaborating with other team members, such as engineers and technicians, is essential in this role to provide comprehensive support to customers.
10. Represent the company: The Field Service Engineer III will act as a representative of the company and its values while interacting with customers, maintaining a professional and positive demeanor at all times.

According to JobzMall, the average salary range for a Field Service Engineer III in St. Louis, MO, USA is $86,000 to $110,000 per year. This may vary depending on the specific company, years of experience, and job responsibilities.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.