Field Service Engineer III (IOMS)

Are you someone who thrives in a fast-paced, customer-focused environment? Do you have a passion for problem-solving and technical expertise? Then we have the perfect opportunity for you as a Field Service Engineer III (IOMS) at Thermo Fisher Scientific.As a member of our field service team, you will play a crucial role in providing top-notch technical support and service to our customers. Your strong communication skills, attention to detail, and ability to work independently will be essential in delivering exceptional customer experiences.To excel in this role, you must have a Bachelor's degree in Engineering or a related field, along with at least 5 years of experience in a field service role. Prior experience with instrument operations and maintenance systems (IOMS) is also required.If you are ready to join a dynamic and innovative company and make a difference in the scientific community, we encourage you to apply for this exciting opportunity.

1. Provide technical support and service to customers for Thermo Fisher Scientific products.
2. Troubleshoot and resolve complex technical issues related to instrument operations and maintenance systems (IOMS).
3. Communicate effectively with customers to understand their needs and provide solutions.
4. Conduct on-site visits to install, maintain, and repair equipment.
5. Develop and maintain strong working relationships with customers to ensure high levels of satisfaction.
6. Collaborate with cross-functional teams to improve product performance and resolve customer concerns.
7. Maintain accurate records of service visits, including detailed reports and documentation.
8. Keep up-to-date with product developments and changes in technology to provide the best possible support to customers.
9. Provide training and guidance to customers on equipment operation and maintenance.
10. Adhere to all safety and quality standards while performing job duties.
11. Travel to customer sites as needed, often on short notice.
12. Work independently and efficiently to meet service goals and deadlines.
13. Continuously seek opportunities for process improvement and efficiency.
14. Represent Thermo Fisher Scientific in a professional and positive manner at all times.
15. Maintain a high level of technical expertise and stay current with industry developments.
16. Communicate effectively with internal teams to provide feedback and suggestions for product improvements.
17. Keep management informed of any potential issues or concerns related to customer satisfaction.
18. Adhere to company policies and procedures at all times.
19. Provide exceptional customer service and strive to exceed customer expectations.
20. Complete all required training and certifications to maintain job proficiency.

According to JobzMall, the average salary range for a Field Service Engineer III (IOMS) is $86,000 - $126,000 per year. This may vary depending on factors such as location, experience, and specific job duties. Some companies may also offer additional benefits, such as bonuses or stock options, which can impact the overall compensation package.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.