Field Service Engineer III

As a Field Service Engineer III at Thermo Fisher Scientific, you will have the opportunity to use your advanced technical expertise to support our customers and ensure the efficient operation of our complex scientific instruments. We are seeking a highly motivated individual with a strong background in engineering, excellent problem-solving skills, and a passion for providing exceptional customer service. If you thrive in a fast-paced, dynamic environment and are looking for a challenging and rewarding career, we encourage you to apply for this role. Join us and make a difference in the world of scientific research and innovation.

1. Provide technical support to customers: Utilize your advanced technical expertise to troubleshoot and resolve complex issues with our scientific instruments for customers.
2. Perform installations and maintenance: Conduct installations and routine maintenance for complex scientific instruments to ensure their efficient operation and minimize downtime for customers.
3. Conduct training and demonstrations: Train customers on how to use our instruments and provide demonstrations to showcase their capabilities.
4. Develop solutions: Use your problem-solving skills to develop innovative solutions for customer issues and provide recommendations for improvements to our instruments.
5. Maintain customer relationships: Build and maintain strong relationships with customers by providing exceptional service and being a reliable point of contact for any technical inquiries.
6. Collaborate with cross-functional teams: Work closely with other teams within the company, such as sales and product development, to ensure a seamless customer experience and the continuous improvement of our instruments.
7. Document service activities: Accurately document all service activities, including troubleshooting steps, repairs, and customer interactions, in a timely and organized manner.
8. Stay updated on product knowledge: Continuously update your knowledge of our products and their features to effectively support customers and provide them with the most up-to-date information.
9. Adhere to safety protocols: Follow all safety protocols and procedures to ensure your own safety and the safety of customers while working with complex scientific instruments.
10. Represent the company: Act as a representative of Thermo Fisher Scientific and maintain a professional demeanor when interacting with customers and other stakeholders.
11. Travel as needed: Be willing to travel to customer sites, sometimes on short notice, to provide on-site support and service for our instruments.
12. Mentor junior engineers: Share your expertise and knowledge with junior engineers and assist in their development as they grow within the company.
13. Embrace a fast-paced, dynamic environment: Thrive in a fast-paced, dynamic environment and be adaptable to changing priorities and customer needs.
14. Uphold company values: Uphold the company's values of integrity, respect

According to JobzMall, the average salary range for a Field Service Engineer III is $80,000-$100,000 per year. However, this can vary depending on factors such as location, experience, and the specific industry or company. Some Field Service Engineers III may earn salaries well above this range, especially if they have advanced degrees or specialized skills. It is important to research the specific job market and company you are interested in to get a more accurate salary range.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.