Field Service Engineer III

Are you a highly skilled and driven individual with a passion for problem-solving and customer satisfaction? Do you thrive in a fast-paced and dynamic environment? Thermo Fisher Scientific is seeking a Field Service Engineer III to join our team and provide exceptional technical support to our valued customers. This is an exciting opportunity for an experienced engineer to utilize their expertise and make a significant impact in the life sciences industry. As a Field Service Engineer III, you will play a crucial role in ensuring the success of our customers by delivering top-notch service and support. If you are a self-motivated and detail-oriented professional with excellent communication skills, we encourage you to apply for this position.

1. Provide exceptional technical support to customers by troubleshooting and resolving complex technical issues related to Thermo Fisher Scientific products and services.
2. Conduct on-site visits to customer facilities to perform installations, preventative maintenance, repairs, and training on equipment.
3. Collaborate with cross-functional teams to identify and implement solutions to improve product performance and customer satisfaction.
4. Develop and maintain strong relationships with customers, including understanding their needs and providing recommendations for product upgrades or enhancements.
5. Document all service activities and maintain accurate records of customer interactions, including issues reported and resolutions provided.
6. Stay current on industry trends and product developments to provide expert knowledge and support to customers.
7. Act as a technical resource for team members and provide mentorship and training to less experienced engineers.
8. Adhere to all company and industry safety regulations and protocols during on-site visits.
9. Travel to customer sites as needed, including occasional overnight stays.
10. Continuously strive to improve customer satisfaction and retention by proactively identifying areas for improvement and implementing corrective actions.
11. Report and escalate any product issues or customer concerns to management for further action.
12. Keep up-to-date with company policies, procedures, and protocols, and adhere to them at all times.
13. Maintain a high level of professionalism and represent Thermo Fisher Scientific positively at all times.
14. Act as a brand ambassador for Thermo Fisher Scientific, promoting our products and services to potential customers.
15. Complete all required training and certifications to maintain and enhance technical skills and knowledge.

According to JobzMall, the average salary range for a Field Service Engineer III in Massachusetts, USA is between $78,000 and $105,000 per year. However, this can vary depending on factors such as the specific company, experience level, and location within the state.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.