Executive IT Support Liaison

Welcome to Thermo Fisher Scientific, a global leader in scientific research and technology. We are currently seeking an Executive IT Support Liaison to join our team and provide exceptional technical support to our executive-level employees. As a member of our IT Support team, you will play a crucial role in ensuring the smooth operation of our technology systems and providing top-notch customer service to our high-level executives. If you have a strong background in IT support, excellent communication skills, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join us and make a difference in the world of science and innovation!

1. Provide technical support to executive-level employees, including troubleshooting hardware and software issues, setting up new devices, and assisting with network connectivity.
2. Act as the main point of contact for all IT-related inquiries from executive-level employees, ensuring timely and effective resolution of issues.
3. Proactively monitor and maintain the technology systems used by executives, including laptops, mobile devices, and other equipment.
4. Collaborate with other members of the IT Support team to identify and resolve complex technical problems.
5. Keep up-to-date with the latest technology advancements and provide recommendations for improvement and optimization of IT systems and processes.
6. Communicate with executives in a professional and courteous manner, providing clear and concise instructions and explanations.
7. Ensure the security and confidentiality of all executive-level devices and data, following company policies and procedures.
8. Assist with the setup and support of audio-visual equipment for executive meetings and presentations.
9. Document and maintain records of all IT support requests and resolutions.
10. Provide exceptional customer service to executive-level employees, building and maintaining positive relationships.
11. Participate in training and development programs to enhance technical skills and knowledge.
12. Collaborate with other departments to ensure efficient and effective use of technology resources.
13. Adhere to company policies and procedures, as well as industry standards and best practices.
14. Continuously seek opportunities to improve and streamline IT support processes.
15. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Executive IT Support Liaison in Carlsbad, CA, USA is between $78,000 - $110,000 per year. This can vary depending on the specific company, experience level, and additional skills or certifications.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.