Engineer III, Field Service

Are you a highly skilled and experienced Engineer looking for a new challenge? Do you thrive in a fast-paced, customer-facing environment? If so, we have an exciting opportunity for you! Thermo Fisher Scientific is seeking a motivated and innovative Engineer III to join our Field Service team. In this role, you will be responsible for providing expert technical support to our customers, ensuring the successful installation, maintenance, and repair of our equipment. We are looking for someone who is passionate about delivering exceptional customer service and has a strong background in engineering. If you are ready to take your career to the next level, we want to hear from you!

1. Provide expert technical support to customers for Thermo Fisher Scientific equipment.
2. Ensure successful installation, maintenance, and repair of equipment at customer sites.
3. Troubleshoot and resolve technical issues in a timely and efficient manner.
4. Collaborate with cross-functional teams to develop and implement solutions for complex technical problems.
5. Maintain a high level of customer satisfaction through excellent communication and customer service skills.
6. Utilize strong engineering background to analyze and interpret technical data and provide recommendations for improvement.
7. Stay up-to-date with industry advancements and new technologies to continuously improve product knowledge and skills.
8. Act as a liaison between customers and Thermo Fisher Scientific to ensure customer needs are met.
9. Document all customer interactions and maintain accurate records of service activities.
10. Adhere to company safety protocols and guidelines while working on customer sites.
11. Assist in training and mentoring junior engineers on technical procedures and best practices.
12. Continuously strive to improve processes and procedures to enhance the overall efficiency and effectiveness of the Field Service team.
13. Represent Thermo Fisher Scientific in a professional manner at all times and uphold company values and standards.

According to JobzMall, the average salary range for a Engineer III, Field Service in Connecticut, USA is between $88,000 and $108,000 per year. Factors such as experience, qualifications, and industry can also affect the salary range.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.