Engineer II, Field Service (SEM,TEM,FIB)

Welcome to Thermo Fisher Scientific, where we are dedicated to making the world a healthier, cleaner and safer place. We are currently seeking a highly skilled Engineer II, Field Service (SEM,TEM,FIB) to join our team. As an Engineer II, you will have the opportunity to work with cutting-edge technology and make a meaningful impact on the scientific community. We are looking for a driven and experienced individual with a strong background in SEM, TEM, and FIB systems to provide exceptional field service and support to our customers. If you are passionate about science, have a knack for problem-solving, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Provide exceptional field service to customers by responding promptly to service requests and maintaining a high level of customer satisfaction.
2. Troubleshoot and diagnose complex issues with SEM, TEM, and FIB systems, utilizing technical knowledge and problem-solving skills.
3. Conduct on-site repairs, installations, and preventative maintenance of equipment in a timely and efficient manner.
4. Collaborate with customers to understand their specific needs and provide customized solutions.
5. Train customers on the proper usage and maintenance of equipment, ensuring their understanding and satisfaction.
6. Keep accurate records of service visits, repairs, and customer interactions in accordance with company policies and procedures.
7. Communicate effectively with team members, customers, and management to provide updates on service activities and resolve any issues.
8. Stay updated on product developments and industry trends to provide the best possible service and support to customers.
9. Comply with all safety protocols and regulations while performing field service and maintenance activities.
10. Maintain a positive and professional attitude while representing Thermo Fisher Scientific and promoting our brand and values.

According to JobzMall, the average salary range for a Engineer II, Field Service (SEM,TEM,FIB) in Albuquerque, NM, USA is between $75,000 and $100,000 per year. However, this can vary depending on the specific company, years of experience, and other factors such as education and skills.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.