Engineer II, Field Service

Welcome to Thermo Fisher Scientific, a global leader in scientific research and technology. We are currently seeking a highly skilled and motivated Engineer II, Field Service to join our team. In this role, you will be responsible for providing technical support and troubleshooting services for our laboratory equipment at customer sites. As an Engineer II, Field Service, you will play a crucial role in ensuring our customers receive efficient and timely support, while also contributing to the development and improvement of our products. We are looking for someone with a strong background in engineering, excellent problem-solving skills, and a passion for delivering exceptional customer service. If you are a self-starter, have a strong attention to detail, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Provide technical support and troubleshooting services for Thermo Fisher Scientific laboratory equipment at customer sites.
2. Ensure efficient and timely support for customers to minimize equipment downtime.
3. Contribute to the development and improvement of Thermo Fisher Scientific products through customer feedback and suggestions.
4. Utilize strong engineering background and problem-solving skills to quickly and accurately diagnose and resolve technical issues.
5. Deliver exceptional customer service by maintaining a professional and friendly demeanor at all times.
6. Work independently and as part of a team to meet and exceed customer expectations.
7. Keep accurate and detailed records of service calls, repairs, and maintenance performed on equipment.
8. Continuously stay up-to-date on product knowledge and advancements in technology to provide the best support to customers.
9. Travel to customer sites as needed to provide on-site support and troubleshooting.
10. Collaborate with other departments within Thermo Fisher Scientific to ensure all customer needs are met.
11. Maintain a safe and clean work environment while performing duties at customer sites.
12. Adhere to company policies and procedures, as well as industry regulations and standards.
13. Act as a brand ambassador for Thermo Fisher Scientific, representing the company in a positive and professional manner at all times.
14. Mentor and train junior engineers and technicians to promote professional growth and development within the team.
15. Continuously assess and improve processes and procedures to increase efficiency and customer satisfaction.

According to JobzMall, the average salary range for a Engineer II, Field Service is $65,000-$85,000 per year. This range may vary depending on the specific industry, location, and level of experience of the engineer. Some factors that can affect salary include years of experience, education level, technical skills and certifications, and performance.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.