Engineer II, Field Service

Welcome to Thermo Fisher Scientific, a global leader in scientific research and innovation. We are currently seeking a highly skilled and experienced Engineer II, Field Service to join our team. As an Engineer II, Field Service, you will play a crucial role in providing technical support and service to our customers, ensuring the highest level of satisfaction and performance. If you are a motivated and driven individual with a passion for problem-solving and a strong background in engineering, we invite you to apply and join our dynamic team.

1. Provide technical support and service to Thermo Fisher Scientific customers.
2. Ensure the highest level of customer satisfaction by effectively addressing and resolving technical issues.
3. Conduct on-site visits to troubleshoot and repair equipment.
4. Maintain a thorough understanding of Thermo Fisher Scientific products and their functionalities.
5. Collaborate with team members and other departments to develop and implement solutions for customer issues.
6. Document all service and repair activities accurately and in a timely manner.
7. Continuously stay updated on industry trends and advancements in technology to enhance service delivery.
8. Adhere to all company policies and procedures, including safety protocols, while performing service activities.
9. Communicate effectively and professionally with customers, providing clear explanations and instructions.
10. Participate in training and development opportunities to improve technical skills and knowledge.
11. Contribute to the development and improvement of service processes and procedures.
12. Travel as needed to fulfill job responsibilities and support customers.
13. Represent Thermo Fisher Scientific in a positive and professional manner at all times.
14. Maintain a high level of organization and efficiency in managing service requests and schedule.
15. Utilize critical thinking and problem-solving skills to identify and resolve complex technical issues.

According to JobzMall, the average salary range for a Engineer II, Field Service in San Jose, CA, USA is $75,000 to $105,000 per year. However, this can vary based on the specific industry, company, and experience level of the individual. Factors such as additional certifications, specialized skills, and years of experience can also impact salary range.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.