Technical Specialist

Are you a highly skilled and knowledgeable individual in the field of technology? Do you have a passion for problem-solving and providing technical support to others? If so, we have an exciting opportunity for you at The University of New Mexico as a Technical Specialist. In this role, you will have the opportunity to use your expertise to support and enhance the technological needs of our university community. We are looking for individuals who are detail-oriented, collaborative, and dedicated to providing exceptional service. Join us in our mission to provide innovative technology solutions and support to our students, faculty, and staff.

1. Provide technical support: The primary responsibility of a Technical Specialist at The University of New Mexico is to provide technical support to students, faculty, and staff. This includes troubleshooting technical issues, providing guidance and solutions, and ensuring timely resolution of problems.
2. Maintain and enhance technology systems: The Technical Specialist will be responsible for maintaining and enhancing the technology systems used by the university community. This includes installing, configuring, and updating software and hardware, as well as monitoring system performance and making necessary improvements.
3. Collaborate with team members: The role requires working closely with other members of the technology team to ensure that systems and processes are aligned and consistent. The Technical Specialist will need to effectively communicate and collaborate with team members to provide seamless services to the university community.
4. Identify and implement new technology solutions: The university is constantly evolving and adopting new technology solutions. The Technical Specialist will be responsible for researching and evaluating new technologies, and implementing them to improve the university's technological capabilities.
5. Provide training and documentation: As a Technical Specialist, you will be required to provide training and create documentation to help the university community understand and use technology effectively. This includes conducting workshops, creating user guides, and providing one-on-one training sessions.
6. Maintain security and compliance: The Technical Specialist will play a critical role in maintaining the security and compliance of the university's technology systems. This includes implementing security protocols, conducting regular updates and maintenance, and ensuring compliance with relevant laws and regulations.
7. Provide exceptional customer service: The University of New Mexico values exceptional customer service, and the Technical Specialist is expected to embody this value in all interactions with students, faculty, and staff. This includes being responsive, patient, and providing clear and effective communication.
8. Stay updated with industry trends: Technology is constantly evolving, and it is important for the Technical Specialist to stay updated with the latest industry trends and best practices. This will enable them to provide innovative solutions and stay ahead of potential issues.
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According to JobzMall, the average salary range for a Technical Specialist in Albuquerque, NM, USA is between $50,000 to $70,000 per year. This range can vary depending on factors such as experience, qualifications, and the specific industry or company the Technical Specialist is working in. Additionally, bonuses and benefits may also play a role in determining the final salary.

The University of New Mexico is a public research university in Albuquerque, New Mexico. Founded in 1889, UNM offers bachelor's, master's, doctoral, and professional degree programs. The Albuquerque campus encompasses over 600 acres, and there are branch campuses in Gallup, Los Alamos, Rio Rancho, Taos, and Los Lunas.