ITS Support Technician II

Are you a tech-savvy problem solver looking to utilize your skills in a dynamic and diverse environment? The University of New Mexico is seeking a highly motivated and experienced ITS Support Technician II to join our team. As a member of our IT department, you will play a crucial role in providing technical support and assistance to faculty, staff, and students across campus. This position requires a strong understanding of various software and hardware systems, excellent communication skills, and the ability to thrive in a fast-paced and ever-changing environment. If you are passionate about technology and have the necessary qualifications, we invite you to apply for this exciting opportunity.

1. Provide technical support and assistance to faculty, staff, and students across campus.
2. Troubleshoot and resolve software and hardware issues.
3. Assist with the installation, configuration, and maintenance of various software and hardware systems.
4. Keep up-to-date with the latest technology trends and updates.
5. Communicate effectively with team members and clients to address and resolve technical issues.
6. Collaborate with other IT team members to develop and implement solutions.
7. Document and maintain accurate records of technical issues and solutions.
8. Conduct training sessions for faculty, staff, and students to enhance their understanding and usage of technology.
9. Continuously evaluate and improve IT processes and procedures.
10. Maintain a high level of professionalism and customer service when interacting with clients.
11. Stay informed about university policies and procedures related to technology.
12. Adhere to security protocols and procedures to ensure the safety and confidentiality of university data.
13. Participate in on-call rotation to provide after-hours support.
14. Assist with the procurement and inventory management of IT equipment.
15. Collaborate with vendors to troubleshoot and resolve technical issues.
16. Act as a mentor and resource for junior support technicians.
17. Stay organized and prioritize tasks effectively in a fast-paced and ever-changing environment.
18. Uphold the university's values and promote a diverse and inclusive work environment.

According to JobzMall, the average salary range for a ITS Support Technician II in Albuquerque, NM, USA is $48,000-$63,000 per year. This may vary based on the specific company, experience level, and other factors.

The University of New Mexico is a public research university in Albuquerque, New Mexico. Founded in 1889, UNM offers bachelor's, master's, doctoral, and professional degree programs. The Albuquerque campus encompasses over 600 acres, and there are branch campuses in Gallup, Los Alamos, Rio Rancho, Taos, and Los Lunas.