IT Support Technician Senior

Are you a tech-savvy problem solver looking for a challenging and rewarding career opportunity? The University of Kansas is seeking a highly skilled IT Support Technician Senior to join our dynamic team. In this role, you will play a crucial role in providing technical support and maintaining the university's IT systems. As a senior member of our team, you will have the opportunity to mentor and train junior technicians, while also taking on more complex projects and responsibilities. We are looking for a dedicated individual with a passion for technology and a strong desire to help others. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, as well as at least 3 years of experience in IT support. A strong knowledge of operating systems, networks, and software applications is also required. If you are a self-motivated individual with excellent problem-solving skills and a customer-focused mindset, we encourage you to apply for this exciting opportunity. Join us at The University of Kansas and help us drive innovation and excellence through technology.

1. Provide technical support to the university's IT systems, including troubleshooting hardware and software issues, network connectivity problems, and system errors.
2. Maintain and update the university's IT systems, including performing upgrades, patches, and installations as needed.
3. Mentor and train junior IT support technicians, providing guidance and assistance on technical issues and best practices.
4. Take on more complex projects and responsibilities, such as system upgrades and implementing new technologies.
5. Stay updated on industry trends and advancements in technology to ensure the university's systems are up-to-date and efficient.
6. Collaborate with other IT team members to develop and implement solutions to improve the university's IT infrastructure.
7. Provide excellent customer service to university staff, faculty, and students, ensuring their technical issues are resolved in a timely and efficient manner.
8. Maintain accurate and detailed records of all IT support activities, including documenting solutions and troubleshooting steps.
9. Communicate effectively with team members and other departments to ensure seamless integration and functionality of the university's IT systems.
10. Continuously evaluate and improve IT processes and procedures to increase efficiency and effectiveness.

According to JobzMall, the average salary range for a IT Support Technician Senior in Kansas, USA is $50,000 - $60,000 per year. This may vary depending on factors such as experience, location, and specific job duties.

The University of Kansas is a public research university with its main campus in Lawrence, Kansas, and several satellite campuses, research and educational centers, medical centers, and classes across the state of Kansas.