Patient Service Representative Scheduler

The University of Kansas Health System is looking for a passionate and organized Patient Service Representative Scheduler to join our team. We are searching for a talented individual who can provide excellent care to our patients and help them navigate the scheduling process. The successful candidate will have excellent customer service skills and a commitment to providing care with a personal touch.The ideal candidate must have a high school diploma or equivalent and at least one year of customer service experience. We are looking for someone with excellent communication skills, both verbal and written, as well as strong problem-solving and organizational abilities. The successful candidate must have a friendly and professional demeanor, as well as the ability to handle a high volume of calls and inquiries in a timely manner. The ideal candidate should possess a customer service-oriented attitude, have strong multitasking skills, and be comfortable using a computer and Microsoft Office applications.

Responsibilities:

• Manage the scheduling process for patients, including scheduling appointments, confirming appointments, and rescheduling as needed

• Provide excellent customer service to patients by answering inquiries and providing helpful information

• Handle a high volume of calls and inquiries in a timely manner

• Ensure accuracy and completeness of patient information in the scheduling system

• Ensure customer satisfaction by addressing patient complaints in a timely manner

• Maintain a friendly and professional demeanor while interacting with patients

• Utilize strong problem-solving and organizational skills to troubleshoot scheduling issues

• Utilize Microsoft Office applications to create and maintain patient records

• Assist with other clerical duties as needed

According to JobzMall, the average salary range for a Patient Service Representative Scheduler in Kansas City, KS, USA is typically between $28,820 and $38,800 per year.

This range can vary depending on the level of experience, qualifications, and other factors. Additionally, this salary range may be adjusted based on the cost of living in the area, as well as the demand for Patient Service Representatives in the area.

The University of Kansas Health System, commonly known as KU Med and formerly known as The University of Kansas Hospital, is a nonprofit, academic medical center located in Kansas City, Kansas, United States, with branch hospitals and education centers in Topeka, Kansas, Great Bend, Kansas, and Lawrence, Kansas. It is the region's only nationally verified Level I Trauma Center. In 1998, it became an independent entity that receives no funding from the state of Kansas. The hospital is affiliated with the University of Kansas Medical Center, which comprises the schools of medicine, nursing and allied health. The University of Kansas Health System combines education, research and patient care. Physicians represent more than 200 specialties.