Patient Service Representative

Are you a customer service-focused individual with strong interpersonal and organizational skills? The University of Kansas Health System is looking for an outgoing and communicative Patient Service Representative to join our team! In this role, you will be responsible for providing exceptional customer service to patients and visitors in our hospital and clinic settings. If you have an empathetic attitude and a passion for providing compassionate care to our patients, we want to hear from you!To be considered for this role, you should have at least two years of customer service experience in a healthcare setting, along with excellent computer and communication skills. Proficiency with electronic medical records (EMR) is also a plus. If you think you have what it takes to join our team, we look forward to receiving your application!

Responsibilities:

1. Greet patients and visitors in a friendly and professional manner.
2. Answer incoming calls and inquiries, providing excellent customer service.
3. Schedule patient appointments and maintain patient records.
4. Monitor patient check-in and check-out processes.
5. Maintain and update patient information in electronic medical records (EMR).
6. Assist patients in completing forms and paperwork.
7. Resolve patient inquiries and complaints in a timely and satisfactory manner.
8. Ensure compliance with hospital and clinic policies and procedures.
9. Collaborate with other departments to ensure patient care is delivered in an effective and efficient manner.
10. Assist in the training of new staff members.

According to JobzMall, the average salary range for a Patient Service Representative in Kansas City, KS, USA is $32,000 - $37,000. This range is based on the salaries reported by employers for this position in the Kansas City metropolitan area.

The University of Kansas Health System, commonly known as KU Med and formerly known as The University of Kansas Hospital, is a nonprofit, academic medical center located in Kansas City, Kansas, United States, with branch hospitals and education centers in Topeka, Kansas, Great Bend, Kansas, and Lawrence, Kansas. It is the region's only nationally verified Level I Trauma Center. In 1998, it became an independent entity that receives no funding from the state of Kansas. The hospital is affiliated with the University of Kansas Medical Center, which comprises the schools of medicine, nursing and allied health. The University of Kansas Health System combines education, research and patient care. Physicians represent more than 200 specialties.