The Trade Desk

Platform Support Analyst I

The Trade Desk
Chicago, IL, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about technology and looking for a challenging, fast-paced role? The Trade Desk is seeking a highly motivated Platform Support Analyst I to join our dynamic team. As a Platform Support Analyst I, you will play a crucial role in supporting our cutting-edge advertising platform and ensuring its smooth operation for our clients. We are seeking a detail-oriented individual with strong analytical and problem-solving skills, as well as excellent communication and customer service abilities. If you thrive in a collaborative environment and are eager to learn and grow within a rapidly expanding company, we want to hear from you!

  1. Provide technical support to clients using the Trade Desk advertising platform.
  2. Troubleshoot and resolve technical issues related to the platform.
  3. Monitor platform performance and proactively identify and address any potential issues.
  4. Collaborate with cross-functional teams to address and resolve complex technical problems.
  5. Communicate effectively with clients to provide timely updates and resolutions to their issues.
  6. Maintain accurate and detailed records of all client interactions and technical issues.
  7. Continuously learn and stay updated on the latest platform updates and features.
  8. Conduct regular quality assurance testing to ensure the platform is functioning properly.
  9. Assist with onboarding new clients and providing training on how to use the platform.
  10. Participate in the development and improvement of internal processes and procedures related to platform support.
  11. Act as a liaison between clients and the development team to report and escalate any technical issues.
  12. Provide excellent customer service and maintain a positive relationship with clients.
  13. Proactively identify opportunities to improve the platform and provide suggestions for enhancements.
  14. Adhere to company policies, procedures, and best practices while carrying out responsibilities.
  15. Seek continuous learning and development opportunities to enhance technical skills and knowledge.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications

  • Strong Technical Background: A Platform Support Analyst I Should Have A Solid Understanding Of Computer Systems, Networks, And Software Applications. They Should Be Proficient In Troubleshooting And Resolving Technical Issues.

  • Knowledge Of Digital Advertising: The Trade Desk Is A Leading Global Advertising Technology Company, So A Platform Support Analyst I Should Have A Good Understanding Of The Digital Advertising Industry. They Should Be Familiar With Ad Serving Platforms, Programmatic Buying, And Other Related Technologies.

  • Excellent Communication Skills: As A Platform Support Analyst I, You Will Be Responsible For Communicating With Both Technical And Non-Technical Stakeholders. Therefore, Strong Verbal And Written Communication Skills Are Essential.

  • Customer Service Orientation: The Trade Desk's Platform Is Used By Clients From Various Industries, And A Platform Support Analyst I Should Be Able To Provide Excellent Customer Service And Support To All Clients. They Should Have A Strong Focus On Problem-Solving And A Willingness To Go The Extra Mile To Ensure Client Satisfaction.

  • Attention To Detail: The Trade Desk's Platform Is Complex, And A Platform Support Analyst I Should Have A Keen Eye For Detail To Identify And Troubleshoot Issues Effectively. They Should Also Be Able To Document Their Work Accurately For Future Reference.

Required Skills

  • Troubleshooting

  • Data Analysis

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Ticket management

  • Problem-Solving

  • System Monitoring

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Platform Support Analyst I in Chicago, IL, USA is between $53,000 - $70,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the individual is working in.

Additional Information
The Trade Desk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 2nd, 2025
Apply BeforeJuly 1st, 2025
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About The Trade Desk

Precision targeting across display, video, mobile, native, audio and TV — and all devices.

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