Account Manager, Client Service, Agency
Welcome to The Trade Desk, a fast-paced and innovative advertising agency where creativity and results drive our success. We are currently seeking an experienced Account Manager to join our Client Service team and help us build and maintain strong relationships with our clients. In this role, you will be responsible for managing client accounts and developing strategic solutions to meet their advertising needs. We are looking for a dynamic and driven individual with a strong background in client services and advertising. Join our team and become a part of our mission to deliver exceptional results for our clients.
- Act as the main point of contact for assigned client accounts, building and maintaining strong relationships with clients.
- Develop a deep understanding of client needs and objectives, and provide strategic solutions to meet those needs.
- Collaborate with internal teams such as media planning and buying, creative, and analytics to develop and execute effective advertising campaigns.
- Be proactive in identifying opportunities to upsell and cross-sell services to clients, and work with the sales team to drive revenue growth.
- Monitor and analyze campaign performance, providing regular updates and recommendations to clients.
- Serve as a subject matter expert on the latest industry trends and best practices, keeping clients informed and educated.
- Ensure timely and accurate delivery of all client requests, including campaign launch and reporting.
- Act as a problem-solver and troubleshooter, addressing any issues or concerns raised by clients in a timely and professional manner.
- Maintain accurate and up-to-date records of all client interactions and activities in CRM system.
- Represent The Trade Desk at industry events and conferences, building brand awareness and networking with potential clients.
- Mentor and support junior members of the Client Service team, providing guidance and training as needed.
- Continuously strive to improve processes and procedures to enhance overall client satisfaction and retention.
- Adhere to company policies and procedures, and maintain a high level of professionalism and integrity in all interactions with clients and colleagues.
Strong Communication Skills: As An Account Manager, Client Service At The Trade Desk, It Is Essential To Have Excellent Communication Skills To Effectively Communicate With Clients And Internal Teams.
Client Relationship Management: The Ideal Candidate Should Have A Proven Track Record Of Successfully Managing Client Relationships And Delivering Exceptional Customer Service. This Includes Being Able To Identify And Anticipate Client Needs, Resolving Issues Efficiently, And Maintaining A Positive Working Relationship.
Advertising Industry Knowledge: The Trade Desk Is A Leading Global Advertising Technology Company, And It Is Crucial For An Account Manager To Have A Deep Understanding Of The Advertising Industry, Including Trends, Strategies, And Technologies.
Analytical And Problem-Solving Skills: The Ability To Analyze Data, Identify Insights, And Develop Solutions To Address Client Needs Is Essential For An Account Manager At The Trade Desk. This Includes Being Proficient In Excel And Other Data Analysis Tools.
Team Player: The Trade Desk's Culture Is Built On Collaboration And Teamwork, And An Ideal Candidate Should Be A Team Player Who Can Work Effectively With Cross-Functional Teams To Achieve Common Goals. This Includes Being Able To Manage Multiple Projects Simultaneously And Prioritize Tasks To Meet Deadlines.
Project Management
Data Analysis
Communication
Time Management
Presentation skills
Negotiation
customer service
Strategic Thinking
Problem-Solving
Adaptability
Relationship-Building
Client Retention
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Account Manager, Client Service, Agency in Chicago, IL, USA is between $50,000 to $90,000 per year. This range can vary depending on factors such as the size and type of agency, the candidate's level of experience, and the specific responsibilities of the role. Additionally, bonuses and commissions may also be included in the overall compensation package.
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