Resort Front Desk
Welcome to The Irvine Company, where luxury meets comfort and where our guests are treated like family. We are currently seeking a friendly and dedicated individual to join our team as a Resort Front Desk at our luxurious resort. As the first point of contact for our guests, you will play a crucial role in creating a warm and welcoming atmosphere, ensuring their stay is unforgettable. To excel in this role, you must possess exceptional communication and customer service skills, a positive attitude, and a passion for delivering top-notch hospitality. If you are looking for a rewarding and fulfilling career in the hospitality industry, we would love to have you on our team.
- Greet and welcome guests to the resort with a warm and friendly demeanor.
- Provide exceptional customer service by anticipating and fulfilling guest needs.
- Check guests in and out of the resort in a timely and efficient manner.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain a clean and organized front desk area at all times.
- Answer phone calls and direct them to the appropriate departments.
- Verify and process payments from guests.
- Familiarize guests with the resort's amenities, services, and policies.
- Ensure guest satisfaction by following up on any concerns or issues.
- Collaborate with other departments to ensure a seamless guest experience.
- Keep updated records of room availability and guest accounts.
- Assist with reservations and room assignments.
- Maintain knowledge of local attractions, events, and restaurants to make recommendations to guests.
- Adhere to all company policies, procedures, and safety standards.
- Continuously strive to improve and enhance the guest experience.
- Maintain confidentiality of guest information.
- Attend trainings and meetings to stay updated on resort policies, procedures, and services.
- Handle cash and credit card transactions accurately.
- Follow proper procedures for lost and found items.
- Be a positive representation of the resort and the company to guests and coworkers.
Excellent Communication Skills: The Resort Front Desk Job At The Irvine Company Requires Strong Communication Skills, Both Written And Verbal, To Effectively Interact With Guests And Colleagues.
Customer Service Experience: The Ideal Candidate Should Have Previous Experience In A Customer Service Role, As The Resort Front Desk Job Involves Providing Exceptional Service To Guests And Addressing Their Needs And Concerns In A Timely And Professional Manner.
Knowledge Of Hospitality Industry: A Thorough Understanding Of The Hospitality Industry And Its Standards Is Essential For This Role. Candidates Should Have Knowledge Of Hotel Operations And Be Familiar With Various Reservation Systems.
Attention To Detail: The Resort Front Desk Job Involves Managing Reservations, Room Assignments, And Guest Requests, So Attention To Detail Is Crucial. The Ideal Candidate Should Be Organized And Have The Ability To Multitask In A Fast-Paced Environment.
Team Player: The Irvine Company Values Teamwork And Collaboration, And The Resort Front Desk Job Is No Exception. The Candidate Should Possess Strong Interpersonal Skills And Be Able To Work Effectively With A Team To Ensure A Seamless Guest Experience.
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Cash Handling
Computer proficiency
Teamwork
Organization
Reservation Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Resort Front Desk in Newport Beach, CA, USA is between $13 and $17 per hour. This can vary based on factors such as experience, education, and the specific resort or hotel the front desk is employed at.
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With diversified operations throughout coastal California, Irvine Company brings to life neighborhoods and sustainable communities and is known best for its creation of the all-new City of Irvine and Newport Coast – one of America’s most desirable regions.
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