The Irvine Company

Gatehouse Attendant

The Irvine Company
Newport Beach, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to The Irvine Company, where luxury and comfort meet at every turn. We are currently seeking a meticulous and customer-focused Gatehouse Attendant to join our team. As the first point of contact for our esteemed residents and guests, you will play a crucial role in providing a warm and welcoming atmosphere. If you have a passion for exceptional service, attention to detail, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

  1. Greet and welcome residents and guests in a friendly and professional manner.
  2. Monitor and control access to the property through the gatehouse.
  3. Ensure that all guests and visitors have proper authorization to enter the property.
  4. Maintain accurate records of all incoming and outgoing traffic.
  5. Handle all inquiries and concerns from residents and guests promptly and effectively.
  6. Provide excellent customer service by promptly addressing any issues or concerns that may arise.
  7. Maintain a clean and organized gatehouse area at all times.
  8. Monitor security cameras and report any suspicious activity to the appropriate personnel.
  9. Assist with package and mail deliveries, ensuring proper distribution and tracking.
  10. Maintain a thorough knowledge of the property and its amenities to effectively assist guests and residents.
  11. Work closely with other team members to ensure a seamless and efficient operation.
  12. Adhere to all safety and security protocols to ensure the safety of residents and guests.
  13. Act as a brand ambassador for The Irvine Company, embodying our commitment to luxury and exceptional service.
  14. Continuously strive to improve and exceed guest satisfaction.
  15. Attend training and development programs to enhance skills and knowledge.
  16. Maintain a professional appearance and demeanor at all times.
  17. Flexibility to work various shifts, including nights, weekends, and holidays.
  18. Adhere to all company policies and procedures.
  19. Perform any other duties as assigned by management.
Where is this job?
This job is located at Newport Beach, CA, USA
Job Qualifications

  • High School Diploma Or Equivalent: A Gatehouse Attendant Should Have At Least A High School Diploma Or Equivalent Education To Demonstrate Basic Knowledge And Skills.

  • Customer Service Experience: The Ideal Candidate Should Have Previous Experience In A Customer Service-Oriented Role, As The Role Of A Gatehouse Attendant Involves Interacting With Residents, Guests, And Colleagues On A Daily Basis.

  • Excellent Communication Skills: Strong Communication Skills, Both Verbal And Written, Are Essential For A Gatehouse Attendant To Effectively Communicate With Residents, Guests, And Colleagues, And To Handle Any Inquiries Or Issues That May Arise.

  • Attention To Detail: The Gatehouse Attendant Is Responsible For Monitoring And Recording All Incoming And Outgoing Traffic, As Well As Maintaining Accurate Records And Logs. Attention To Detail Is Crucial To Ensure The Safety And Security Of The Community.

  • Basic Computer Skills: The Irvine Company Utilizes Various Computer Systems And Software For Gatehouse Operations, Therefore The Ideal Candidate Should Have Basic Computer Skills And The Ability To Learn And Adapt To New Technology.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Cash Handling

  • Access Control

  • team

  • Emergency Response

  • Security monitoring

  • Property Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Gatehouse Attendant in Newport Beach, CA, USA is between $12.50 - $15.50 per hour. However, this can vary depending on factors such as experience, specific job duties, and the employer.

Additional Information
The Irvine Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 19th, 2024
Apply BeforeAugust 19th, 2025
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About The Irvine Company

With diversified operations throughout coastal California, Irvine Company brings to life neighborhoods and sustainable communities and is known best for its creation of the all-new City of Irvine and Newport Coast – one of America’s most desirable regions.

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