The Irvine Company

Director, Customer & Market Insights

The Irvine Company
Irvine, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At The Irvine Company, we strive to create exceptional living experiences for our residents and guests. As the Director of Customer and Market Insights, you will play a critical role in shaping our approach to understanding and anticipating the needs and desires of our customers. We are seeking a driven and innovative individual who is passionate about leveraging data and insights to drive business decisions. If you have a strong background in market research and a proven track record of successfully translating insights into actionable strategies, we want to hear from you. Join our dynamic team and help us continue to deliver unparalleled experiences for our customers.

  1. Develop and implement a comprehensive customer and market insights strategy for The Irvine Company.
  2. Conduct thorough market research to identify customer needs, preferences, and trends.
  3. Utilize various data sources to gather and analyze customer feedback and behavior.
  4. Collaborate with cross-functional teams to understand business objectives and develop strategies to meet customer needs.
  5. Identify key insights and trends from research data and present findings to senior leadership.
  6. Develop and maintain a deep understanding of the competitive landscape and industry trends.
  7. Use insights to inform and influence business decisions and strategies.
  8. Monitor and track the effectiveness of implemented strategies and make recommendations for improvement.
  9. Develop and maintain relationships with external research partners and vendors.
  10. Stay up-to-date with emerging technologies and trends in the market research field.
  11. Train and mentor team members on best practices for conducting market research and utilizing insights.
  12. Communicate insights and recommendations to various stakeholders in a clear and concise manner.
  13. Collaborate with marketing and sales teams to develop targeted campaigns and messaging based on customer insights.
  14. Ensure the confidentiality and accuracy of all customer and market research data.
  15. Continuously seek out new and innovative ways to gather and analyze customer insights.
Where is this job?
This job is located at Irvine, CA, USA
Job Qualifications

  • Proven Experience In Market Research And Data Analysis: The Ideal Candidate For This Role Should Have A Strong Background In Conducting Market Research And Analyzing Data To Identify Customer Trends And Preferences. This Includes Experience With Various Research Methodologies And Data Analysis Tools.

  • Strategic Thinking And Problem-Solving Skills: As A Director Of Customer & Market Insights, This Individual Will Be Responsible For Providing Strategic Insights And Recommendations Based On Market Research Findings. Therefore, Strong Strategic Thinking And Problem-Solving Skills Are Essential For Success In This Role.

  • Excellent Communication And Presentation Skills: The Candidate Should Possess Exceptional Written And Verbal Communication Skills, As Well As The Ability To Create Compelling Presentations. They Will Be Expected To Effectively Communicate Insights And Recommendations To Senior Leadership And Other Stakeholders.

  • Leadership And Team Management Experience: The Director Of Customer & Market Insights Will Lead A Team Of Research Analysts And Will Be Responsible For Their Performance And Development. Therefore, Previous Experience In Team Management And Leadership Is A Must For This Role.

  • Industry Knowledge And Understanding Of Customer Behavior: The Irvine Company Operates In The Real Estate Industry, So A Strong Understanding Of This Market And Customer Behavior Within It Is Crucial. The Ideal Candidate Should Have Previous Experience In The Real Estate Industry Or A Related Field To Effectively Understand And Analyze Market Trends And Customer Preferences.

Required Skills

  • Strategic Planning

  • Data Analysis

  • Research methodologies

  • Customer segmentation

  • Consumer behavior

  • Market analysis

  • Customer engagement

  • brand awareness

  • Competitive intelligence

  • Trend Forecasting

  • Market Positioning

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Director, Customer & Market Insights in Irvine, CA, USA is between $144,000 and $180,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

Additional Information
The Irvine Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 19th, 2024
Apply BeforeMay 22nd, 2025
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About The Irvine Company

With diversified operations throughout coastal California, Irvine Company brings to life neighborhoods and sustainable communities and is known best for its creation of the all-new City of Irvine and Newport Coast – one of America’s most desirable regions.

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