
Assistant Property Manager
Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points. Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention. Assists new/existing residents with all ICAC processes including move-in/out, transfers and renewals, FAS, lease agreements. Process resident applications, lease documents as needed. Handles all resident complaints, identify solutions and communicate to leadership. Oversees ledger management to include adding/waiving fees and process company invoicing. Completes delinquency review, accounting month-end and process evictions according to company policy. Tracks NPS and Yelp scores daily.
Multilingual ability a plus.
Min. 1 year experience in customer service environment; leasing experience preferred.
Ability to work evenings, weekends and holidays
Occasional travel required
MS Word
customer service
Record Keeping Skills
Auditing skills
Time Management Skills
MS Excel skills
Verbal communication
Prioritizing skills
written communication
Flexibility/Adaptability
Attention to detail and accuracy
Team Player Attitude
Multi tasker
According to JobzMall, the average salary range for a Assistant Property Manager in 700 Bair Island Rd, Redwood City, CA 94063, USA is between $37,000 and $52,000 per year. This salary range can vary depending on the size of the property, the number of properties being managed, and the individual's experience and qualifications.
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With diversified operations throughout coastal California, Irvine Company brings to life neighborhoods and sustainable communities and is known best for its creation of the all-new City of Irvine and Newport Coast – one of America’s most desirable regions.

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