Senior Specialist, Client Service

The Bank of New York Mellon is seeking an experienced and motivated Senior Specialist, Client Service to join our thriving Client Service team. As a Senior Specialist, Client Service, you will be at the forefront of our customer service efforts, ensuring the highest quality of service for our clients. You will need to possess strong interpersonal and communication skills, have a keen eye for detail, and be a natural problem solver. If you have a passion for client service, an aptitude for learning new technologies, and an enthusiasm for working in a fast-paced and dynamic environment, we would love to hear from you.To be successful in this role, you will need a Bachelor's degree in a business-related field or equivalent experience, along with a minimum of 5 years of experience in a customer service or related position. In addition, you must have a strong knowledge of banking operations, as well as a thorough understanding of customer service principles and practices.

Responsibilities:

1. Provide exemplary customer service to Bank of New York Mellon clients.
2. Develop and maintain relationships with clients to ensure their needs are met.
3. Respond to customer inquiries and resolve issues in a timely manner.
4. Utilize a variety of communication methods to effectively meet customer needs.
5. Monitor customer accounts and transactions for accuracy and compliance with bank policies and procedures.
6. Proactively identify opportunities to improve customer service processes and procedures.
7. Assist with the training and development of new customer service representatives.
8. Maintain up-to-date knowledge of banking regulations and best practices.
9. Assist in the onboarding of new clients.
10. Track customer service metrics and prepare reports.

According to JobzMall, the average salary range for a Senior Specialist, Client Service in New York, NY, USA is between $53,764 and $93,638. This range is dependent on a variety of factors, such as the individual's experience, the company they work for, and the location of the job.

The Bank of New York Mellon Corporation is an American worldwide banking and financial services holding company headquartered in New York City. Bank of New York was established in 1784. BNY Mellon was formed with the merger of The Bank of New York and the Mellon Financial Corporation.