Senior Production Services Application Support Analyst

Do you have a passion for providing technical support and a drive to facilitate the smooth functioning of production services? The Bank of New York Mellon is seeking a Senior Production Services Application Support Analyst to join our dynamic and dedicated team.We are looking for a Senior Production Services Application Support Analyst with 5+ years of experience in a technical support role. The successful candidate will have a working knowledge of ITIL standards and practices, as well as a demonstrated ability to troubleshoot applications and services.This is an exciting opportunity to work with a team of professionals to help our customers get the best service possible. If you possess the qualifications we are looking for and have a commitment to exceptional service, we want to hear from you.

Responsibilities:

1. Provide technical support services to clients and customers using ITIL standards and practices.
2. Troubleshoot applications and services to identify and resolve issues.
3. Coordinate with other teams and departments to facilitate the smooth functioning of production services.
4. Monitor customer service performance and ensure that services meet customer expectations.
5. Develop and maintain relationships with clients and customers to ensure satisfaction.
6. Maintain up-to-date knowledge of industry trends and technologies.
7. Develop and update documentation related to applications and services.
8. Train and mentor junior production services analysts.
9. Assist in the implementation of new production services.
10. Proactively identify potential issues and develop solutions for them.

According to JobzMall, the average salary range for a Senior Production Services Application Support Analyst in Pune, Maharashtra, India is ₹7.5 lakhs to ₹14.5 lakhs per annum. This is an indicative range and may vary depending on experience, skills, and other factors.

The Bank of New York Mellon Corporation is an American worldwide banking and financial services holding company headquartered in New York City. Bank of New York was established in 1784. BNY Mellon was formed with the merger of The Bank of New York and the Mellon Financial Corporation.