Senior Associate, Production Services Application Support Analyst

Welcome to The Bank of New York Mellon, a leading global investment management and investment services company. We are currently seeking a highly skilled and motivated Senior Associate to join our Production Services team as an Application Support Analyst. In this role, you will play a critical role in ensuring the smooth operation of our production systems, utilizing your technical expertise to troubleshoot and resolve complex issues. As a Senior Associate, you will have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to deliver exceptional service to our clients. To excel in this role, you must possess a strong understanding of application support processes and a passion for problem-solving. Join our team and be a part of an innovative and dynamic organization at the forefront of the financial industry.

1. Monitor and maintain the production systems to ensure smooth and uninterrupted operation.
2. Troubleshoot and resolve complex technical issues related to the production systems.
3. Collaborate with cross-functional teams including developers, business analysts, and infrastructure teams to identify and resolve issues.
4. Provide timely and accurate updates to stakeholders on the status of production issues.
5. Utilize technical expertise to design and implement solutions for recurring issues.
6. Proactively identify potential issues and provide recommendations for improvements in the production environment.
7. Conduct thorough root cause analysis for critical production incidents and implement preventive measures.
8. Keep up-to-date with industry trends and advancements in technology to continuously improve production processes and systems.
9. Communicate effectively with clients and internal stakeholders to provide exceptional service and support.
10. Train and mentor junior team members to enhance their technical skills and knowledge of production support processes.
11. Participate in on-call rotations and provide after-hours support for production issues as needed.
12. Adhere to company policies and procedures, including security and compliance standards.
13. Act as a subject matter expert on production systems, providing guidance and support to other teams as needed.
14. Contribute to the development and maintenance of documentation for production processes, procedures, and troubleshooting steps.
15. Identify areas for automation and work towards implementing automation solutions to improve efficiency and productivity.

According to JobzMall, the average salary range for a Senior Associate, Production Services Application Support Analyst in Lake Mary, FL 32746, USA is $70,000 - $90,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual.

The Bank of New York Mellon Corporation is an American worldwide banking and financial services holding company headquartered in New York City. Bank of New York was established in 1784. BNY Mellon was formed with the merger of The Bank of New York and the Mellon Financial Corporation.