Senior Associate, Production Services Application Support Analyst

Are you looking for an opportunity to use your technical expertise and problem-solving skills in a fast-paced and dynamic environment? The Bank of New York Mellon is seeking a highly motivated and experienced Senior Associate, Production Services Application Support Analyst to join our team. As a key member of our Production Services team, you will play a crucial role in maintaining the stability and efficiency of our critical banking applications. If you have a strong background in application support, a passion for delivering exceptional customer service, and a desire to continuously improve processes, we encourage you to apply for this exciting opportunity.

1. Maintain the stability and efficiency of critical banking applications by promptly identifying and resolving technical issues.
2. Provide exceptional customer service to internal stakeholders by effectively communicating technical information in a clear and concise manner.
3. Utilize your technical expertise to troubleshoot and resolve complex technical problems related to banking applications.
4. Collaborate with cross-functional teams including developers, business analysts, and project managers to ensure timely resolution of production issues.
5. Monitor production environments and proactively identify potential issues before they impact business operations.
6. Create and maintain detailed documentation of support processes and procedures.
7. Continuously review and improve support processes to increase efficiency and reduce downtime.
8. Participate in on-call rotation to provide 24/7 support for critical applications.
9. Stay updated with the latest technologies and industry best practices to enhance application support processes.
10. Provide training and support to junior team members to develop their technical skills and knowledge.
11. Adhere to all security and compliance policies and procedures to ensure the confidentiality and integrity of sensitive data.
12. Prioritize and manage multiple tasks and projects effectively in a fast-paced and dynamic environment.

According to JobzMall, the average salary range for a Senior Associate, Production Services Application Support Analyst in Pittsburgh, PA, USA is $72,000-$89,000 per year. This can vary depending on factors such as the specific company, years of experience, and level of education.

The Bank of New York Mellon Corporation is an American worldwide banking and financial services holding company headquartered in New York City. Bank of New York was established in 1784. BNY Mellon was formed with the merger of The Bank of New York and the Mellon Financial Corporation.