Representative, Investor Services Operations

Are you an organized and detail-oriented individual with a passion for providing excellent customer service? The Bank of New York Mellon is looking for a Representative, Investor Services Operations to join our team. In this role, you will be responsible for the day-to-day activities associated with providing high-quality customer service. If you have a strong background in customer service and a knack for problem solving, this could be the perfect opportunity for you!To be successful in this role, you will need a combination of customer service experience, financial services knowledge, and strong communication skills. This is an exciting role that will require you to be highly organized and able to work in a fast-paced environment. If you are looking for an opportunity to make a difference in the lives of our customers and grow with an innovative, global organization, we’d love to hear from you.

Responsibilities:

1. Develop customer service strategies to ensure customer satisfaction.
2. Handle customer inquiries and complaints in a professional and efficient manner.
3. Answer customer questions regarding products and services.
4. Resolve customer issues in a timely manner.
5. Support the development of customer service policies and procedures.
6. Monitor customer service metrics to ensure quality service.
7. Maintain a thorough knowledge of financial services and products.
8. Keep up-to-date with industry regulations and best practices.
9. Collaborate with other departments to improve customer service.
10. Document customer service activities and transactions.

According to JobzMall, the average salary range for a Representative, Investor Services Operations in Orlando, FL, USA is $30,000 - $50,000. The exact salary may be dependent on a variety of factors, including experience, education, and the specific organization that the individual is employed by.

The Bank of New York Mellon Corporation is an American worldwide banking and financial services holding company headquartered in New York City. Bank of New York was established in 1784. BNY Mellon was formed with the merger of The Bank of New York and the Mellon Financial Corporation.