Major Incident Manager

At The Bank of New York Mellon, we are looking for an experienced, motivated Major Incident Manager to join our dynamic team. This is a critical role, responsible for leading the effective and efficient resolution of major incidents and driving our incident management process. You should have a passion for problem-solving and a strong understanding of IT and operational processes.To be successful in this role, you should have a minimum of 5 years of experience in a similar position, excellent organizational skills and experience of working with multiple teams. You should have an in-depth understanding of IT service management tools and processes, as well as a strong command of risk management principles. You should have a strong customer service orientation, with the ability to communicate and collaborate effectively with all stakeholders.We are looking for an individual who is passionate about service excellence, takes ownership of their role and is comfortable working in a fast-paced environment. If you have a positive attitude and the skills necessary for this role, we look forward to hearing from you.

Responsibilities:

1. Lead the effective and efficient resolution of major incidents
2. Drive incident management process
3. Apply problem-solving and IT/operational processes
4. Coordinate and collaborate with multiple teams
5. Manage IT service management tools and processes
6. Implement risk management principles
7. Provide excellent customer service
8. Communicate effectively with all stakeholders
9. Maintain a positive attitude and work in a fast-paced environment
10. Ensure service excellence and take ownership of responsibilities

According to JobzMall, the average salary range for a Major Incident Manager in New York, NY, USA is between $95,000 and $150,000 per year. This salary range depends on the experience and qualifications of the candidate.

The Bank of New York Mellon Corporation is an American worldwide banking and financial services holding company headquartered in New York City. Bank of New York was established in 1784. BNY Mellon was formed with the merger of The Bank of New York and the Mellon Financial Corporation.