Associate, Client Service Representative I

Welcome to The Bank of New York Mellon, a leading global financial institution with a rich history of over 235 years. We are currently seeking a highly motivated and customer-focused individual to join our team as an Associate, Client Service Representative I. In this role, you will have the opportunity to provide exceptional service and support to our valued clients, helping them navigate their financial needs with confidence. The ideal candidate will possess strong communication skills, a keen attention to detail, and a passion for delivering top-notch client experiences. If you are looking for a challenging and rewarding career in the financial industry, we invite you to apply for this exciting opportunity.

1. Greet and welcome clients to The Bank of New York Mellon in a professional and friendly manner.
2. Provide exceptional customer service to clients, ensuring all inquiries and concerns are addressed in a timely and efficient manner.
3. Assist clients with their financial needs and inquiries, including account transactions, inquiries, and problem resolution.
4. Build and maintain strong relationships with clients by actively listening to their needs and providing personalized solutions.
5. Maintain a thorough understanding of the bank's products and services in order to effectively assist clients.
6. Accurately input and update client information and transactions in the bank's systems.
7. Collaborate with other team members to ensure a smooth and seamless client experience.
8. Adhere to all bank policies and procedures to ensure compliance and security.
9. Continuously strive to improve and enhance the client experience by providing feedback and suggestions.
10. Remain up-to-date on industry trends and developments to better serve clients.
11. Handle confidential and sensitive client information with the utmost discretion.
12. Attend training and educational sessions to maintain and improve knowledge and skills.
13. Meet and exceed established performance goals and metrics.
14. Communicate effectively with colleagues and management, providing updates on client interactions and any potential issues.
15. Uphold the bank's values and mission, representing the institution in a professional manner at all times.

According to JobzMall, the average salary range for a Associate, Client Service Representative I in Pune, Maharashtra, India is between ₹ 2,00,000 - ₹ 5,00,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual.

The Bank of New York Mellon Corporation is an American worldwide banking and financial services holding company headquartered in New York City. Bank of New York was established in 1784. BNY Mellon was formed with the merger of The Bank of New York and the Mellon Financial Corporation.