STAGE - Customer Support Manager Export

Are you a skilled and driven customer support professional looking for an exciting new opportunity? Thales is seeking a highly motivated Customer Support Manager Export to join our dynamic STAGE team. In this role, you will play a crucial role in managing and supporting our global export customers, ensuring their satisfaction and success with our products and services. We are looking for someone with a strong background in customer support and export management, who is passionate about delivering exceptional service and building strong relationships. If this sounds like you, we would love to hear from you!

1. Manage and support global export customers to ensure their satisfaction with Thales products and services.
2. Develop and maintain strong relationships with export customers.
3. Serve as the primary point of contact for all customer inquiries and issues related to export sales.
4. Resolve customer concerns and issues in a timely and professional manner.
5. Collaborate with internal teams to ensure timely and accurate delivery of products and services to export customers.
6. Monitor and track customer satisfaction levels and take necessary actions to address any areas of improvement.
7. Proactively identify and anticipate customer needs and provide appropriate solutions.
8. Stay up-to-date with export regulations and compliance requirements to ensure all customer transactions are in accordance with applicable laws.
9. Conduct regular performance reviews of export customer accounts and provide recommendations for improvement.
10. Train and mentor export support team members to ensure high-quality service delivery.
11. Prepare and present regular reports on customer support metrics and performance to management.
12. Continuously improve and streamline export customer support processes to enhance efficiency and effectiveness.
13. Collaborate with sales and marketing teams to identify potential opportunities for export growth and expansion.
14. Represent Thales at industry events and conferences to promote our products and services to potential export customers.
15. Adhere to company policies and procedures, as well as export regulations and laws, at all times.

According to JobzMall, the average salary range for a STAGE - Customer Support Manager Export in Bordeaux, France is €35,000-€45,000 per year. This can vary depending on the specific company, level of experience, and other factors.

Thales Group is a French multinational company that designs and builds electrical systems and provides services for the aerospace, defence, transportation and security markets. Its headquarters are in La Défense, and its stock is listed on the Euronext Paris.