Welcome to Thales, a global leader in advanced technologies for the aerospace, defense, and security industries. We are currently seeking a highly skilled and motivated Sr. Client Services Engineer to join our dynamic team. As a Sr. Client Services Engineer, you will play a crucial role in delivering exceptional technical support and consultation to our valued clients. We are looking for an individual with a strong technical background, excellent communication skills, and a passion for solving complex problems. If you are ready to take on new challenges and be a part of a cutting-edge organization, we encourage you to apply for this exciting opportunity.
- Provide exceptional technical support to clients in the aerospace, defense, and security industries.
- Serve as the primary point of contact for clients, responding to inquiries and providing timely resolutions to technical issues.
- Utilize strong technical skills and knowledge to troubleshoot and resolve complex technical problems.
- Collaborate with cross-functional teams to gather and analyze client feedback, identify areas for improvement, and implement solutions.
- Proactively identify potential issues and escalate them to appropriate teams for resolution.
- Maintain a high level of customer satisfaction by delivering timely and effective technical support.
- Build and maintain strong relationships with clients, understanding their unique needs and requirements.
- Provide technical consultation to clients on the use of our products and services.
- Stay updated on industry trends and advancements in technology to continuously improve service delivery.
- Document all client interactions, technical issues, and solutions in a clear and organized manner.
- Participate in team meetings and training sessions to share knowledge and expertise.
- Adhere to company policies and procedures, ensuring compliance with industry standards and regulations.
- Continuously seek opportunities to improve processes and enhance the overall client experience.
- Act as a mentor and provide guidance to junior members of the team.
- Contribute to the overall success of the organization by achieving and exceeding assigned goals and objectives.
Extensive Technical Knowledge And Experience In The Field Of Client Services, Including Proficiency In System Design, Implementation, And Troubleshooting.
Strong Communication And Interpersonal Skills, With The Ability To Effectively Communicate Technical Information To Both Technical And Non-Technical Stakeholders.
Proven Project Management Skills, With The Ability To Lead And Coordinate Complex Projects And Deliver High-Quality Results Within Tight Timelines.
In-Depth Understanding Of Thales' Products And Services, As Well As A Strong Knowledge Of Industry Trends And Best Practices.
A Customer-Centric Mindset, With A Demonstrated Ability To Build And Maintain Strong Relationships With Clients And Provide Exceptional Customer Service.
Software Development
Communication Skills
Project Management
Customer Support
Team Leadership
Risk assessment
Problem-Solving
Client management
System integration
Technical Expertise
Security Knowledge
Training Ability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sr. Client Services Engineer in Reading, UK is £45,000 - £60,000 per year. However, this can vary depending on factors such as experience, company size, and industry.
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Thales Group is a French multinational company that designs and builds electrical systems and provides services for the aerospace, defence, transportation and security markets. Its headquarters are in La Défense, and its stock is listed on the Euronext Paris.
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