Named Customer Success Manager - Cybersecurity

Are you an experienced cybersecurity professional with a passion for delivering exceptional customer support? Do you thrive in a fast-paced, dynamic environment where you can make a real impact? If so, we have an exciting opportunity for you to join our team as a Named Customer Success Manager at Thales. In this role, you will be responsible for building and maintaining strong relationships with our key clients, ensuring their satisfaction with our cybersecurity solutions. To be successful in this role, you must possess a deep understanding of cybersecurity principles and have excellent communication and problem-solving skills. Join us and be a part of our mission to protect our clients from cyber threats.

1. Build and maintain strong relationships with key clients to ensure their satisfaction with our cybersecurity solutions.
2. Serve as the main point of contact for designated clients, providing exceptional customer support and addressing any concerns or issues they may have.
3. Utilize your deep understanding of cybersecurity principles to effectively communicate the value and benefits of our solutions to clients.
4. Collaborate with cross-functional teams to ensure timely and successful delivery of our solutions to clients.
5. Proactively identify opportunities for upselling and cross-selling our cybersecurity solutions to clients.
6. Conduct regular check-ins with clients to gather feedback and identify areas for improvement.
7. Develop and maintain a deep understanding of clients' business needs and objectives in order to provide tailored solutions and recommendations.
8. Stay up-to-date on industry trends and best practices in cybersecurity to effectively advise and support clients.
9. Act as a subject matter expert and provide guidance and support to clients on cybersecurity-related matters.
10. Demonstrate strong problem-solving skills to address any challenges or obstacles that arise in providing exceptional customer support.
11. Collaborate with the sales team to assist with client retention and expansion efforts.
12. Continuously strive to improve the overall customer experience and satisfaction with our cybersecurity solutions.
13. Maintain accurate and up-to-date records of client interactions and activities in the CRM system.
14. Represent the company in a professional manner at all times and uphold our reputation for delivering exceptional customer support.
15. Contribute to the company's mission to protect clients from cyber threats by ensuring their satisfaction and success with our solutions.

According to JobzMall, the average salary range for a Named Customer Success Manager - Cybersecurity in Singapore is approximately SGD 100,000 to SGD 150,000 per year. This can vary depending on factors such as the company, industry, and level of experience.

Thales Group is a French multinational company that designs and builds electrical systems and provides services for the aerospace, defence, transportation and security markets. Its headquarters are in La Défense, and its stock is listed on the Euronext Paris.