ITSM Manager

Welcome to Thales, a leading global technology company dedicated to providing innovative solutions to complex challenges. We are seeking a highly skilled ITSM Manager to join our team and help us continue delivering exceptional services to our clients. As an ITSM Manager at Thales, you will be responsible for overseeing the development and implementation of IT Service Management processes, ensuring the smooth and efficient operation of our IT systems. If you are a motivated and experienced IT professional with a strong background in ITSM and a passion for driving continuous improvement, we encourage you to apply for this exciting opportunity.

1. Develop and implement IT Service Management processes in line with industry best practices and company objectives.
2. Oversee the daily operations of IT systems, ensuring they are running efficiently and meeting service level agreements.
3. Collaborate with cross-functional teams to identify and address any IT service issues or gaps.
4. Lead the development and maintenance of service catalogs and service level agreements.
5. Monitor and analyze IT service performance metrics and make recommendations for improvements.
6. Manage the budget for IT service management initiatives and ensure cost-effective solutions are implemented.
7. Train and mentor team members on ITSM processes and procedures.
8. Maintain up-to-date knowledge of emerging technologies and industry trends to continuously improve IT service delivery.
9. Identify and implement process automation opportunities to streamline IT service management.
10. Develop and maintain relationships with key stakeholders, including clients and vendors, to ensure the delivery of high-quality IT services.
11. Proactively identify and address potential risks and issues in IT service delivery.
12. Lead and participate in IT service improvement projects and initiatives.
13. Ensure compliance with relevant regulations and standards in IT service management.
14. Oversee the maintenance and accuracy of IT service documentation.
15. Act as a point of contact for escalations and provide timely resolution of issues.

According to JobzMall, the average salary range for a ITSM Manager in Singapore is between $90,000 to $150,000 per year. However, this can vary depending on factors such as years of experience, specific industry, and company size.

Thales Group is a French multinational company that designs and builds electrical systems and provides services for the aerospace, defence, transportation and security markets. Its headquarters are in La Défense, and its stock is listed on the Euronext Paris.