End User Support Analyst

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Thales is seeking an End User Support Analyst to join our dynamic team! As an End User Support Analyst, you will play a crucial role in maintaining our company's technology systems and ensuring our employees have the support they need to excel in their roles. If you have a strong technical background, excellent communication skills, and a customer-centric mindset, we would love to hear from you. Join us at Thales and be a part of a company that is leading the way in innovative technology solutions.

1. Provide technical support: The End User Support Analyst will be responsible for providing technical support to employees of Thales, troubleshooting and resolving issues related to hardware, software, and network connectivity.
2. Maintain technology systems: This role will involve maintaining and updating technology systems used by Thales, ensuring they are functioning properly and up to date.
3. Troubleshoot problems: The End User Support Analyst will be responsible for identifying and resolving technical issues in a timely and efficient manner, using problem-solving skills and technical knowledge.
4. Communicate with stakeholders: The successful candidate will be expected to communicate effectively with internal stakeholders at all levels, providing updates on technical issues and solutions in a clear and concise manner.
5. Provide exceptional customer service: As an End User Support Analyst, you will be the first point of contact for technical issues, and it will be your responsibility to provide exceptional customer service to ensure a positive user experience.
6. Document technical processes: This role will involve documenting technical processes and procedures, as well as creating user guides and manuals for employees to reference.
7. Stay up to date with technology: The End User Support Analyst will be responsible for staying up to date with the latest technology trends and updates, and implementing them as needed to improve overall system performance.
8. Train employees: This role will involve training employees on how to use technology systems and troubleshoot common issues, as well as providing guidance on best practices for technology usage.
9. Collaborate with IT team: The successful candidate will work closely with the IT team to escalate and resolve technical issues that require further support or expertise.
10. Maintain confidentiality: As an End User Support Analyst, you will handle sensitive and confidential information, and it will be your responsibility to maintain confidentiality and adhere to data protection policies and procedures.

According to JobzMall, the average salary range for a End User Support Analyst in Doncaster, UK is between £20,000 - £30,000 per year. This can vary depending on factors such as experience, qualifications, and the specific company or industry.

Thales Group is a French multinational company that designs and builds electrical systems and provides services for the aerospace, defence, transportation and security markets. Its headquarters are in La Défense, and its stock is listed on the Euronext Paris.