Thales

Cloud Customer Success Engineer

Thales
Austin, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Thales, a global leader in advanced technologies for the aerospace, defense, and security industries. We are currently seeking a Cloud Customer Success Engineer to join our dynamic team. As a Customer Success Engineer, you will play a crucial role in ensuring the success of our cloud customers by providing technical expertise, troubleshooting support, and proactive guidance. We are looking for a highly motivated individual with a strong passion for cloud technologies and a desire to deliver exceptional customer experiences. If you have a proven track record of building and maintaining strong customer relationships, along with hands-on experience in cloud environments, we want to hear from you. Join us in our mission to make the world a safer place through cutting-edge technology and innovation.

  1. Provide technical expertise and support to ensure the success of our cloud customers.
  2. Troubleshoot and resolve technical issues for customers in a timely and efficient manner.
  3. Proactively identify and address potential issues before they become problems for the customer.
  4. Build and maintain strong relationships with customers to foster trust and loyalty.
  5. Act as the primary point of contact for customers, addressing their questions and concerns with professionalism and empathy.
  6. Collaborate with cross-functional teams to deliver exceptional customer experiences and drive customer success.
  7. Stay up-to-date with the latest cloud technologies and trends to provide the best possible guidance and support to customers.
  8. Identify opportunities for upselling and cross-selling to drive revenue growth.
  9. Work closely with the sales team to ensure smooth onboarding and adoption of new customers.
  10. Collect and analyze customer feedback to continuously improve our products and services.
  11. Create and maintain technical documentation and training materials for customers.
  12. Participate in customer meetings and events to represent the company and promote our cloud solutions.
  13. Adhere to company policies and procedures, including data security and privacy guidelines.
Where is this job?
This job is located at Austin, TX, USA
Job Qualifications

  • Strong Technical Background: A Cloud Customer Success Engineer At Thales Should Have A Deep Understanding And Experience With Cloud Technologies, Including Public, Private, And Hybrid Cloud Environments. They Should Also Have Knowledge Of Networking, Security, And Database Systems.

  • Excellent Communication Skills: Customer Success Engineers At Thales Are Responsible For Building And Maintaining Relationships With Customers, Both Technical And Non-Technical. They Should Have Strong Communication Skills To Effectively Convey Complex Technical Concepts To Customers And Internal Teams.

  • Problem-Solving Abilities: As The First Point Of Contact For Customers, A Cloud Customer Success Engineer Must Have Strong Problem-Solving Skills To Troubleshoot Issues And Provide Solutions In A Timely And Efficient Manner. They Should Be Able To Think Critically And Creatively To Identify And Resolve Complex Technical Problems.

  • Customer-Focused Mindset: Customer Satisfaction Is A Top Priority For Thales, And A Cloud Customer Success Engineer Should Have A Customer-Focused Mindset. They Should Be Able To Understand Customer Needs And Provide Proactive Guidance And Support To Ensure The Success Of Their Cloud Deployments.

  • Team Player: Collaboration And Teamwork Are Essential For A Cloud Customer Success Engineer At Thales. They Should Be Able To Work Closely With Cross-Functional Teams, Including Sales, Engineering, And Support, To Deliver Exceptional Customer Service And Drive Customer Success. They Should Also Be Able To Work Well Under Pressure And In A Fast-Paced Environment.

Required Skills

  • Project Management

  • Training

  • Troubleshooting

  • Data Analysis

  • Communication

  • Technical Support

  • Cloud Security

  • Problem Solving

  • customer service

  • Relationship Management

  • Cloud Computing

  • Platform Integration

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Cloud Customer Success Engineer in Austin, TX, USA is $90,000 to $140,000 per year. This can vary depending on factors such as experience, skills, and the specific company or industry the engineer is working in.

Additional Information
Thales is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 22nd, 2025
Apply BeforeJune 21st, 2025
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About Thales

Thales Group is a French multinational company that designs and builds electrical systems and provides services for the aerospace, defence, transportation and security markets. Its headquarters are in La Défense, and its stock is listed on the Euronext Paris.

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