Technical Service Manager

At Textron, we are looking for a highly skilled Technical Service Manager to join our dynamic team. As a global leader in the aviation and aerospace industries, we are committed to delivering exceptional customer service and technical support to our clients. This role requires a strong leader with extensive technical knowledge and experience in managing a team of service technicians. If you are a results-driven individual with a passion for providing top-notch service, we want to hear from you. Join our team at Textron and take your career to new heights!

1. Lead and manage a team of service technicians to ensure timely and efficient delivery of technical services to clients.
2. Develop and implement strategies to improve customer service and satisfaction.
3. Maintain a high level of technical expertise and stay updated on industry advancements.
4. Provide technical guidance and support to team members as needed.
5. Monitor and track performance metrics to ensure team is meeting and exceeding goals.
6. Collaborate with other departments to ensure seamless coordination and delivery of services.
7. Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
8. Oversee the scheduling and dispatching of service technicians to ensure timely response to client requests.
9. Ensure compliance with safety regulations and company policies.
10. Identify areas for improvement and implement process enhancements to increase efficiency and productivity.
11. Train and onboard new service technicians, providing them with the necessary tools and resources to excel in their role.
12. Manage service budgets and ensure cost-effective operations.
13. Resolve any escalated customer service issues in a timely and professional manner.
14. Stay informed on industry trends and advancements to identify opportunities for growth and development.
15. Represent the company in a professional manner at industry events and conferences.

According to JobzMall, the average salary range for a Technical Service Manager in Orlando, FL, USA is between $85,000 and $120,000 per year. This may vary depending on the industry, company size, and level of experience of the individual.

Textron, Inc. is a multi-industry company, which leverages global network of aircraft, defense, industrial, and finance businesses to provide customers innovative solutions and services. The company operates its business through the following segments: Textron Aviation, Bell, Textron Systems, Industrial, and Finance. The Textron Aviation segment manufactures, sells, and services Beechcraft and Cessna aircraft. The Bell segment supplies military and commercial helicopters, tiltrotor aircraft, and related spare parts. The Textron Systems segment product lines consist of unmanned aircraft systems; land and marine systems; weapons and sensors; and a variety of defense and aviation mission support products and services.