Manager Customer Accounts

Welcome to Textron, a global leader in aerospace and defense technologies. We are searching for a highly skilled and experienced Manager of Customer Accounts to join our team. This individual will play a critical role in ensuring exceptional customer satisfaction and maintaining strong relationships with our valued clients. We are seeking a driven and results-oriented professional who is dedicated to providing exceptional service and has a proven track record of successfully managing customer accounts. If you are a motivated leader with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity with Textron.

1. Manage and maintain relationships with existing customer accounts to ensure high levels of customer satisfaction.
2. Develop and implement strategies to increase customer retention and identify opportunities for growth within existing accounts.
3. Serve as the main point of contact for all customer inquiries and concerns, and work to resolve issues in a timely and effective manner.
4. Collaborate with sales and marketing teams to develop and implement customer engagement plans and identify potential new business opportunities within existing accounts.
5. Analyze customer data and feedback to identify trends and areas for improvement in products and services.
6. Develop and maintain a deep understanding of the company's products and services in order to effectively communicate and address customer needs.
7. Provide regular updates and reports on customer account performance to senior management.
8. Lead and motivate a team of customer account representatives to ensure all customer needs are met and exceeded.
9. Stay current on industry trends and customer needs to proactively anticipate and address potential issues.
10. Represent the company in a professional and positive manner at all times to maintain the company's reputation for exceptional customer service.

According to JobzMall, the average salary range for a Manager Customer Accounts in Wichita, KS, USA is $70,000 to $100,000 per year. This can vary depending on factors such as the size and type of company, years of experience, and specific job responsibilities. Some companies may also offer additional benefits such as bonuses, commissions, and stock options.

Textron, Inc. is a multi-industry company, which leverages global network of aircraft, defense, industrial, and finance businesses to provide customers innovative solutions and services. The company operates its business through the following segments: Textron Aviation, Bell, Textron Systems, Industrial, and Finance. The Textron Aviation segment manufactures, sells, and services Beechcraft and Cessna aircraft. The Bell segment supplies military and commercial helicopters, tiltrotor aircraft, and related spare parts. The Textron Systems segment product lines consist of unmanned aircraft systems; land and marine systems; weapons and sensors; and a variety of defense and aviation mission support products and services.