Data Scientist - Customer Service

Welcome to the exciting world of Textron, a company dedicated to providing innovative solutions to our customers. We are currently seeking a highly skilled and motivated Data Scientist to join our Customer Service team. In this role, you will use your expertise in data analysis to drive improvements in customer satisfaction and service efficiency. As a key member of our team, you will have the opportunity to work with a diverse group of professionals and make a meaningful impact on our organization. If you have a passion for data and a strong customer-centric mindset, we invite you to apply for this rewarding position.

1. Utilize data analysis tools and techniques to identify trends and insights in customer service data.
2. Develop and implement data-driven strategies to improve customer satisfaction and service efficiency.
3. Collaborate with cross-functional teams to gather and analyze data from various sources.
4. Create reports and presentations to communicate findings and recommendations to key stakeholders.
5. Continuously monitor and evaluate customer service processes and metrics to identify areas for improvement.
6. Develop and maintain data models and algorithms to support decision-making.
7. Stay updated on industry trends and advancements in data science to enhance skills and knowledge.
8. Work with a sense of urgency to meet tight deadlines and deliver high-quality results.
9. Foster a customer-centric mindset within the team and drive a culture of continuous improvement.
10. Collaborate with IT teams to ensure data integrity and security.
11. Train and mentor team members on data analysis techniques and tools.
12. Contribute to the development and implementation of data governance policies and procedures.
13. Participate in customer service meetings and provide data-driven insights and recommendations.
14. Proactively identify opportunities for process automation and optimization.
15. Maintain strong attention to detail and accuracy in all data analysis and reporting activities.

According to JobzMall, the average salary range for a Data Scientist - Customer Service in Wichita, KS, USA is $70,000 to $110,000 per year. However, the exact salary can vary depending on the specific job responsibilities, company, and level of experience of the individual. It is recommended to research the specific company and job listing for a more accurate salary range.

Textron, Inc. is a multi-industry company, which leverages global network of aircraft, defense, industrial, and finance businesses to provide customers innovative solutions and services. The company operates its business through the following segments: Textron Aviation, Bell, Textron Systems, Industrial, and Finance. The Textron Aviation segment manufactures, sells, and services Beechcraft and Cessna aircraft. The Bell segment supplies military and commercial helicopters, tiltrotor aircraft, and related spare parts. The Textron Systems segment product lines consist of unmanned aircraft systems; land and marine systems; weapons and sensors; and a variety of defense and aviation mission support products and services.