Customer Service Senior Specialist

Are you a customer service professional looking for a rewarding career in the pharmaceutical industry? Teva Pharmaceutical USA is seeking a highly skilled and experienced Senior Customer Service Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. We are looking for a passionate and driven individual who is dedicated to ensuring customer satisfaction and has a strong background in customer service. If you have excellent communication skills, a positive attitude, and a desire to make a difference in the lives of others, we want to hear from you!

1. Provide exceptional customer service to clients of Teva Pharmaceutical USA.
2. Handle customer inquiries and resolve issues in a timely and professional manner.
3. Maintain positive and professional relationships with clients, ensuring their satisfaction with Teva's products and services.
4. Collaborate with cross-functional teams to effectively address customer needs and concerns.
5. Utilize strong communication skills to clearly and effectively convey information to customers.
6. Stay updated on product knowledge and industry trends to provide accurate and helpful information to customers.
7. Process orders and handle billing inquiries to ensure accuracy and efficiency.
8. Document and track customer interactions and follow up on any outstanding issues.
9. Identify and escalate potential issues or concerns to management.
10. Act as a subject matter expert on Teva's products and services, providing guidance and support to other team members.
11. Continuously strive to improve customer service processes and procedures.
12. Represent Teva in a professional and positive manner at all times.
13. Maintain confidentiality and adhere to all company policies and procedures.
14. Stay current on industry regulations and compliance standards.
15. Train and mentor junior customer service team members, when necessary.

According to JobzMall, the average salary range for a Customer Service Senior Specialist in Parsippany-Troy Hills, NJ, USA is between $45,000 to $60,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

Teva Pharmaceutical Industries Ltd., also known as Teva Pharmaceuticals, is an American Israeli pharmaceutical company with dual headquarters in Petah Tikva, Israel and Parsippany, New Jersey, U.S. Teva Pharmaceutical Industries Ltd. engages in the provision of pharmaceutical services. It operates through the following business divisions: Generic, Specialty Medicine, and Over-the-Counter (OTC).