Service Delivery Manager, Healthcare

Build and drive a high performing team of Team Leaders at a 1:20 ratio of Team Lead to frontline advocates. Supervises, schedules and evaluates all Team Lead personnel as it relates to Key Performance Indicators such as, but not limited to: Net Promotor Scores, Call Quality, Appeals and Grievances and the scheduling of appointments. Develops policies and procedures and assures compliance with these. Leads and develops Quality Management / Performance Improvement Program by reviewing data for quality / performance improvement measures and analyzes data reports, identifying opportunities for improvement. Ensure the delivery of staff available and able to handle Client's phone calls according to Weekly and Intraday forecast and/ or commitments in partnership with Workforce Management. Monitors and maintains site compliance with all HIPAA regulations, adherence to all State and Federal regulations and laws. Partner with Client for on-site visits/ inspections, presentations, performance reviews, calibrations and/ or call listening sessions. Collaboration with matrixed verticals critical to Operations success: Talent Acquisition, Quality, Workforce Management and Training.

According to JobzMall, the average salary range for a Service Delivery Manager, Healthcare in 16610 N Black Canyon Hwy, Phoenix, AZ 85053, USA is $90,000 to $130,000 per year. This range is based on salaries reported by JobzMall users and third-party sources. The exact salary offered to a Service Delivery Manager, Healthcare will depend on the employer, the candidate's experience, and other factors.

TTEC is an American business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of 2019, TTEC has about 50,000 employees, operating in 24 countries.