
Principal - CX Operations Project Management
The Principal of Global Project Management Services is expected to employ the appropriate sense of urgency, effectively prioritize and take independent action within complex project environments. Consistently demonstrate the ability to effectively communicate, influence, negotiate and promote positive outcomes when dealing with sensitive matters; facilitate and manage diverse audiences within varied business environments, demonstrate a high degree of proficiency in the propagation and enactment of end to end global procedures. Support the deployment, promotion and achievement of departmental and company strategy, business goals and objectives. Lead by example in the demonstration and promotion of company values. Collaborate with the core project team to develop risk response plans and effectively maintain project schedule and budget; serve as the primary client contact and escalation point during a project.
Experience in the call center and/or business process outsourcing industry
Experience with client facing, senior and executive level management communications and formal presentation delivery
Operational management experience within BPO industry strongly preferred
Risk Management
Project Management
Time Management
MS Excel
MS Word
MS Visio
MS Project
Escalation and Change Management
Multitasking
Verbal communication
written communication
Organizational skills
Detailed Planning
According to JobzMall, the average salary range for a Principal - CX Operations Project Management is $124,000 to $168,000 per year. Salaries can vary greatly depending on location, experience, and qualifications.
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TTEC is an American business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of 2019, TTEC has about 50,000 employees, operating in 24 countries.

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