Teletech Holdings

Principal - CX Operations Project Management

Teletech Holdings

Remote
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Principal of Global Project Management Services is expected to employ the appropriate sense of urgency, effectively prioritize and take independent action within complex project environments. Consistently demonstrate the ability to effectively communicate, influence, negotiate and promote positive outcomes when dealing with sensitive matters; facilitate and manage diverse audiences within varied business environments, demonstrate a high degree of proficiency in the propagation and enactment of end to end global procedures. Support the deployment, promotion and achievement of departmental and company strategy, business goals and objectives. Lead by example in the demonstration and promotion of company values. Collaborate with the core project team to develop risk response plans and effectively maintain project schedule and budget; serve as the primary client contact and escalation point during a project.

Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Experience in the call center and/or business process outsourcing industry

  • Experience with client facing, senior and executive level management communications and formal presentation delivery

  • Operational management experience within BPO industry strongly preferred

Required Skills
  • Risk Management

  • Project Management

  • Time Management

  • MS Excel

  • MS Word

  • MS Visio

  • MS Project

  • Escalation and Change Management

Soft Skills
  • Multitasking

  • Verbal communication

  • written communication

  • Organizational skills

  • Detailed Planning

Compensation

According to JobzMall, the average salary range for a Principal - CX Operations Project Management is $124,000 to $168,000 per year. Salaries can vary greatly depending on location, experience, and qualifications.

Additional Information
Teletech Holdings is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 17th, 2021
Apply BeforeJuly 20th, 2025
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About Teletech Holdings

TTEC is an American business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of 2019, TTEC has about 50,000 employees, operating in 24 countries.

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